What is Appliance Trade-Up?
Appliance Trade-Up¹ is the perfect opportunity to upgrade all your older and slower appliances. You’ll get a discount on the newest smart model, while we take the old product off your hands to be recycled.
Broken Appliances Accepted
Instant Discount
Recycling Made Easy
What are you buying?
Get up to $100 discount when you Trade-Up to selected Samsung TVs.
Get up to $150 discount when you Trade-Up to selected Samsung Refrigerators
Get up to $100 discount when you Trade-Up to selected Samsung Washers & Dryers2
Get up to $100 discount when you Trade-Up to selected Samsung Vacuum Cleaners
Get up to $100 discount when you trade-up to Samsung selected monitors.
How to Trade-Up?
Step 1 – Buy with a discount
Select your eligible home appliance. Then select 'Yes' to recycling on the product page, and simply identify the brand and year of the appliance you’re trading in. A discount will be applied automatically at check-out.
Step 2 – Prepare for collection
We will collect your old product when we deliver your new Product. Please have your old product fully uninstalled, dismounted and ready for collection. You are not required to package the old product.
Step 3 – Delivery & pick-up
We’ll collect your old appliance when we deliver the new one.
How do I participate in the Appliance Trade-up promotion?
Find your new product on Samsung.com and select the Trade-Up option before you add to basket. Tell us what product you are recycling and get an instant Trade-Up Discount applied to your new product at checkout.
Which Samsung models are eligible for the Appliance Trade-up?
The Trade-Up offer is available for purchases of the following TVs while stocks last. Please note that we reserve the right to withdraw models from this offer without notice.
How do I return my old recycled product to Samsung?
We will collect your old product when we deliver your new Product. Please have your old product fully uninstalled, dismounted and ready for collection. You are not required to package the old product.
How many times can I claim the Trade-Up Discount?
You may only recycle up to three products in the same transaction and you will receive only one Trade-Up Discount for each Eligible Product purchased.
When does the Appliance Trade-up offer end?
Appliance Trade-up offer ends on 31st Dec 2024.
What happens if the Recycled Product is not ready for collection?
On delivery of your new product, the delivery team will pick up your old product. If your old product is not available for collection, Samsung reserves the right to deliver your new product without collection of your old product. A new collection date will not be rearranged. A surcharge equal to the amount of the discount you received may apply.
I have decided to return my new Product for a refund. Can I get my old Recyled Product back?
In the event that you return your purchased (new) product, we will refund the value of your order but are unable to return your old product that has been recycled. Recycled products have zero value and if you return your new eligible product for a refund (for any reason) you will not receive any amount or value for:
- your recycled product; or
- for the trade in value received at the time of purchase.
Will I need to return power cable, connecting pipes, remote or any other accessories during trade-up (if applicable)?
It’s not a requirement to give the driver collecting these items but we will recycle these if requested.
What happens if the Reycled Product does not match the description as described during the purchase journey?
On delivery of your new device, our delivery team will compare the old product provided against the instructions received at the time that the transaction took place. If it does not match the description provided, our delivery team reserves the right to NOT collect the old product.
What happens to my Recycled Product once it is collected?
Our recycling partner E-Cycle Solutions (ABN 77 154 138 299) will be responsible for the disposal of your Recyled Product.
Mobile Trade-in
Samsung Finance
Why buy from Samsung
Price Promise
Don't worry we'll match the price! Promise. After your recent purchase with us, find an identical product in stock for a better price at an eligible retailer within 14 days, we'll match it and refund the difference.
24/7 Store
Shop for your favourite Samsung products day and night via the Samsung Online Store that doesn't close.
Free Delivery
Get your new Samsung product delivered to your door. Simply order on our online store and enjoy free delivery.**
Expert Support
Our Customer Care team are available 7 days a week to provide product advice, technical support or help with an existing order. You can reach out via Chat, Phone or email for assistance.
* All products are available for sale at the price shown on this site. Subject to stock availability at time of purchase. Purchases must be made on the Samsung Online Store only (shop.samsung.com/au) and excludes the Samsung Education Store, Samsung Business, Samsung Enhanced Partnership Portals and Samsung Government. Not available in conjunction with any other offer unless otherwise advised. Prices and offer periods may be modified by Samsung at any time in its sole discretion without notice. Discounts are not transferable, exchangeable or redeemable for cash. Offer subject to Samsung Terms & Conditions of Sale.
** Free delivery is available in selected areas within Australia
1. By proceeding with your purchase and by participating in the Samsung Trade-up (“Program”), you accept the following:
(a) The trade in discount “Trade-Up Discount” you receive is an incentive to recycle an old eligible product (“Recycled Product”) and to purchase a new Samsung appliance, monitor, speaker or television as applicable (“Eligible Product”) in the one transaction. The trade-up discount is not considered a trade-up value for the Recycled Product.
(b) Recycled Products have zero value. If you return the Eligible Product you purchased for a refund (for any reason) you will not receive any amount or value for:
i. the participating Recycled Product; or
ii. the Trade-Up Discount amount.
(c) You agree that by participating in this Program you will fully uninstall, dismount (including disconnecting and draining of water, or wiping all data) as applicable your recycled product and ensure it is ready for collection at the same time that we deliver your Eligible Product.
(d) We reserve the right to refuse the delivery of your Eligible Product if you fail to comply with these Program T&C’s. A surcharge equal to the amount of the Trade-Up Discount you received at the time of purchasing your Eligible Product will apply if you do not have your Recycled product ready at the time of delivering your Eligible Product.
You may only recycle up to three products in the same transaction and you will receive only one Trade-Up Discount for each Eligible Product purchased.
2. For a limited time, get up to $300 off the advertised price of the 18.5kg/10kg BESPOKE AI Heat Pump Combo (WD18DB8995BZSA) when trading up your eligible old appliance. Select the Trade-Up option before you add to cart, tell us which product you are recycling and get the Trade-Up Discount applied at checkout. Offer is only available on the Samsung Online Store (117.p.syniva.es/au/) on the 18.5kg/10kg BESPOKE AI Heat Pump Combo (WD18DB8995BZSA) and excludes the Samsung Education Store, Samsung Business, Samsung Enhanced Partnership Portals and Samsung Government. While stocks last. Available from 12:00am (AEST) 14 November 2024 to 11:59pm (AEDT) 04 December 2024. Free delivery and collection is available in selected areas within Australia. Full Terms and Conditions apply. Please visit Samsung Trade-Up (samsung.com/au/offer/trade-up/) page for further details.
^ Afterpay allows you to pay for your purchase over 4 instalments due every 2 weeks. For purchases up to $3,000 only. Advertised amount subject to approval by Afterpay.
† Approved LatitudePay+ customers who comply with the Samsung Subscription Program eligibility criteria and T&Cs only. Available on select Samsung devices that are eligible for Samsung Subscription. $10 monthly account keeping fee applies (waived for eligible Samsung Subscription when that transaction is the only active plan on the LatitudePay+ account). A $10 monthly account keeping fee will apply for other active plans. Late fees and full T&Cs apply. Upgrade available at no additional cost after 12 instalments paid in accordance with LatitudePay Payment Plan, or upgrade early after 9-11 (inclusive) instalments for an early upgrade fee. Upgrade is subject to customer returning their device in Good Working Order, otherwise a swap fee will apply. Payment plan provided by LatitudePay Australia Pty Ltd ABN 23 633 528 873. Available on Samsung’s online store only (shop.samsung.com/au/). For full Terms and Conditions please see samsung.com/au/samsung-subscription/terms. Learn more.
