SAMSUNG TRADE-IN

Looking for the best trade-in deal on your next device? Even if your device is damaged or an older device, you may be eligible to trade-in for credit towards a new Galaxy device with our Trade-In program. Save instantly on your next purchase.

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Spotlight Offers

Galaxy Z Fold6

Receive a bonus $200
with trade-in.27

Buy now
Galaxy Z Fold6 Galaxy Z Fold6

Galaxy S24+

Receive a bonus $150
with trade-in.22

Buy now

Galaxy S24

Receive a bonus $100
with trade-in.23

Buy now

Galaxy Tab S9

Receive a bonus $150
with trade-in.16

Buy now

Galaxy Tab S9 FE

Receive a bonus $75
with trade-in.19

Buy now

Galaxy Tab S9 FE+

Receive a bonus $100
with trade-in.20

Buy now

Galaxy A55 5G

Receive a bonus $50
with trade-in.24

Buy now

Galaxy A35 5G

Receive a bonus $50
with trade-in.25

Buy now
Galaxy A35 Galaxy A35

How it works

Step 1

Select the eligible device you wish to trade-in and receive an estimated value. You can trade-in up to 2 eligible devices.

Step 2

Indicate the condition of your Existing Device, confirm your identity and the applicable Security Charge by answering a few questions.

Step 3

Your trade-in value and any applicable trade-in bonus credit is applied to your cart.

Step 4

We’ll send you an email with instructions and an eParcel label on how to return your Existing Device.


Return your Existing Device within 7 days from when you receive your New Samsung Device.

Step 1

Download the Trade-In App to check device eligibility and credit.
On Google Play©Android App
or
Apple©Apple User Link

Step 2

Receive your Trade ID.

Step 3

Purchase your new Galaxy device in a participating Samsung Store and use your Trade-ID. Find your nearest store

Step 4

Receive your new Galaxy and return your old device.

Why Samsung Trade-In?

Trade-in up to two eligible devices

That's right, you can trade in up to two eligible devices at the same time. Add your eligible smartphones and tablets into the bundle and send them our way. It's an easy way to grab a greater trade-in value for the new Galaxy smartphones or tablet of your choice.*

Only pay
the difference

Samsung delivers sensational trade-in value for your current device. It’s an offer you can’t afford to pass up. Plus, it’s your chance to save big on your next device.

Free delivery Australia wide

Get a free delivery Australia wide when you order on samsung.com on your new phone.

Only takes around: 7-10 mins

Buy the latest Galaxy device at a great price with a discount when you trade-in your old phone. Why wait?

Bonus credit, even for cracked screens

Cracked screens are worth something too. Receive bonus credit towards the purchase of a new Galaxy device if your old device is eligible for our Trade-In Program.*

*T&Cs apply.

Why Buy Online？

24/7 Store

Shop for your favourite Samsung products day and night via the Samsung Online Store that doesn't close.

Free Delivery

Get your new Samsung product delivered to your door. Simply order on our online store and enjoy free delivery, Australia-wide.

Flexible payment options

Choose from PayPal®, debit card, or credit including Visa, MasterCard and Amex, and Afterpay.

Expert Support

Our Customer Care team are available 7 days a week to provide product advice, technical support or help with an existing order. You can reach out via Chat, Phone or email for assistance.

Whats next?

Backup and prepare your old device

• Backup your data or transfer your data to your new device.
• Unlock and disable passwords and security features (for an Apple device you must also turn off the Find My iPhone)
• Erase the data on your mobile or reset to its factory settings.
• Remove SIM and memory cards and any accessories such as cases and earphones.
• Android users: Remember to remove your google accounts from your device.

Return your old device

• We’ll send you an email with instructions and an eParcel label on how to return your device.
• Return your device within 7 days.
• Print or take an electronic copy of the attached Australia Post eParcel label to your nearest Australia Post office.
• You will be provided packaging to securely return your device upon showing Australian Post the eParcel label attached to the email we sent to you.
• Ensure you obtain a lodgement receipt for proof of return.
• Note: you will not be charged for packaging and delivery costs.

Frequently Asked Questions

  • Who is Asurion?

    Samsung have teamed up with Asurion Australia Pty Ltd (ABN 18 155 388 275) (‘Asurion’) to run the Samsung Trade-In Program. When you trade in your existing device, Asurion will purchase your existing device from you and ownership of your existing device will transfer to Asurion. Samsung provides elements of the Samsung Trade-In Program as Asurion’s agent.

  • The Program is open to Australian residents over the age of 18. You must also: •be the legal and rightful owner of the eligible device;
    •have a credit card;
    •have a valid form of photo identification issued by a government authority, e.g. drivers licence.

  • To participate in the program, the device you trade-in needs to be: •an Australian variant; and
    •not reported as lost or stolen; and
    •able to power up if the device is capable of storing data; and
    • either in Good Working Order (GWO) or Non-Good Working Order (NGWO).

  • When your device arrives at the Asurion warehouse, Asurion will assess the condition of the device and verify that it matches the condition you declared. If the condition is found to be different, you will be contacted via email and advised of the revision to your trade-in value. The revised trade-in value will be equivalent to the market value of the device based on its condition. The Security Charge refund will be reduced by the difference in trade-in value. Please refer to the terms and conditions (Samsung online) for further information.

  • You will need to complete an eligibility check when you trade in your device. This is a quick assessment to help determine if your device is eligible for the Program. If your device is not eligible, then you will be unable to participate in the Program.

  • No, you will need to be the legal and rightful owner with no third party having the right to your device in order to receive a trade-in value. Once you have paid off all of your instalments, check with your finance company to ensure that there are no outstanding payments and that you own your device.

  • No, you will need to own your device and be the legal and rightful owner with no third party having the right to your device in order to receive a trade-in value.

  • No, international or overseas device models are not eligible for the Trade-In Program.

  • You can trade-in multiple devices, and each device traded-in will receive a Trade-ID. You can use up to two Trade-IDs, and therefore apply up to two trade-in credits towards the purchase of each new eligible Samsung device in a single online transaction. The total trade-in value cannot exceed the purchase price of your new eligible Samsung device. The minimum purchase price remaining after the trade-in value has been applied (as well as any other discounts) must be at least $1.

  • If you create a Trade-ID for a phone device, you can only Trade-In to another phone device. You can only Trade-In within the same product category, however, you can still add other items to your cart to purchase that are not within the same category.

  • Asurion must collect a valid form of government issued photo identification from you, such as a driver licence or passport, to comply with its legal obligations under the Second-Hand Dealing laws and regulations. For information on how we protect your personal information, please refer to the Privacy Policy

  • If you trade-in your device through Samsung online, we require your credit card details to process the Security Charge. This will be held until we receive and grade your trade-in device.

  • If you do not wish to incur the Security Charge, you can take the device you want to trade-in into a Samsung Experience Store.

  • What is the security charge?

    When you use your Trade-ID towards the purchase of a new eligible Samsung device on Samsung.com/au, we will charge you an amount equivalent to the trade-in value known as the Security Charge. This is refunded once the trade-in device is received and graded.

  • Yes, you can cancel your Trade-ID via the site at https://samsungtradeup.asurion.com.au/ as long as it has not been used and proceeded to payment. Log-in and follow the steps.

  • Yes, it is important to do this before you send your device in. Please follow these steps: 1. remove all personal information;
    2. save all data you want to keep in a different storage location;
    3. log out of your Samsung, Google, iCloud storage or any other third party accounts (failure to remove all software locks and personal data may prevent us from accepting your device); and
    4. perform a factory reset.
    Please note that neither Samsung nor Asurion assumes responsibility for any personal information that you leave on your device and we will not be able to recover any data stored on your device.

  • Yes, please ensure that you remove all SIM cards and memory cards before sending in your device as we cannot return them to you.

  • Please follow all instructions provided to you in your confirmation email. •If your trade-in device is a smartphone or tablet, you do not need to send in your charger or other accessories.
    •If your trade-in device came with an S-pen, you must include this when you send in your device.
    • If your trade-in device is a wearable or audio accessory, you do not need to include the charger when you send in your device.

  • We will send you an e-label, which you must take along with the device to your local Australia Post outlet. They will securely pack your device for you, free of charge, and provide you with a tracking number.

  • Yes, you can only return your device through Australia Post.

  • You won’t receive a physical return satchel, you will only receive a return label (e-label) which will be attached to the email we send you. When you take your e-label to your local Australia Post outlet, they will provide you with secure packaging for your device, free of charge. Make sure to check your spam/junk folder if your order is completed and you still haven’t received your label.

  • If you have not received your e-label via email once you have received all your items in your order, you can generate your own e-label via the site at https://samsungtradeup.asurion.com.au/ Log-in and follow the steps.

  • You will receive an email from Asurion confirming that your traded in device has been received.

  • Finding your IMEI is easy for smartphones and most tablets, just open the keypad and type *#06#. The IMEI will display on the screen. Device manufacturers will have instructions that you can look up on their website which will tell you where to find the serial number for your particular device. Some devices will have the serial number engraved on the outside (usually at the back).

  • Can I cancel my trade-in after I have sent in my device?

    Once your existing device undergoes final assessment at Asurion’s warehouse, ownership of your existing device transfers to Asurion. However, if you are exercising your right to return your new Samsung device in accordance with Samsung’s Change of Mind Policy (further details below), or Samsung has agreed to refund you the purchase price of your new Samsung device because your new Samsung device is defective, we will return your existing device to you provided it is otherwise unaltered and still in our custody.

  • If you exercise your right to return your new Samsung device in accordance with Samsung’s 14 day Change of Mind Policy (https://117.p.syniva.es/au/estore/static/link_mindpolicy_p/), we will return your existing device to you, unless your existing device has been altered by us and/or is no longer in our custody.

  • If Samsung has agreed to refund the amount you paid for your new Samsung device because your new Samsung device is defective, we will return your existing device to you, unless your existing device has been altered by us and/or is no longer in our custody.

  • You have 7 days to return your device to Asurion once you receive your new eligible Galaxy device. If you do not return your device within 14 days, you will be automatically charged a Late Return Fee of up to $60, which is non-refundable. The Security Charge will be held until your device is received and graded. Samsung may also charge you for any additional bonus credit applied to your order.

  • Unfortunately, we do not offer extensions and we encourage you to send in your device as soon as possible once you receive your new Samsung device. You will receive instructions from us on how to send in your device. If it has been more than 14 days since you received your new Samsung device and you have still not sent in your trade-in device, you will be charged a Late-Return Fee of up to $60 (AUD), which is non-refundable.

  • The Security Charge will be held until the trade-in device is returned and graded.

  • As part of the Terms and Conditions, your device will need to be returned and graded to receive your Security Charge refund. The refund amount will be subject to the condition of the returned device.

  • Once we have received and graded the trade-in device, we will refund the Security Charge and it may take up to five business days to appear in your account.

  • The Security Charge refund you receive may be reduced where you have returned a device to us that is not in the condition we expected. In this case we will contact you and provide details of the trade-in value adjustment and the partial refund you will receive.

  • A Late Return Fee of up to $60 will be charged to the credit card if you failed to return your trade-in device within 14 days of receiving your new eligible Samsung device. This fee is non-refundable.

  • To sign out of Apple iCloud please follow the instructions here: https://support.apple.com/en-au/HT208242

  • To sign out of Android or Google security lock features please follow the instructions here: https://support.google.com/android/answer/9075927?hl=en

* By trading in your eligible device(s), you agree to the customer terms and conditions [Samsung Online] or the terms and conditions for the program(Samsung Retail) (as applicable) and to use your trade-in value to purchase an eligible new Samsung product at the same time as trading in your device(s). Please ensure you save and then delete all files and data from your trade-in device(s) before you trade them it in. You may be able to trade-in up to two eligible devices (including Low Value Devices) in a single transaction towards the purchase of an eligible new Samsung product. For trade-ins at Samsung Stores: if you wish to use the full trade-in value amount, you must do so in the same transaction, otherwise any excess credit will be forfeited. For trade-ins at Samsung Online: the total trade-in value cannot exceed the purchase price of your new product, the purchase price needs to be at least $1 (after any other discounts have been applied) and a temporary hold fee equivalent to the estimated trade-in value of your devices(s) will be held against your valid credit/debit card until we receive and complete our final assessment of your eligible device (after which the hold fee will be released and may take 14 days or more to become available for use). Trade-in values (including excess credits for trade-ins at Samsung Stores), are not exchangeable, redeemable for cash or able to be used in subsequent transactions. You must pay any outstanding amounts for the purchase of accessories and/or other products not covered by the trade-in value value and/or any other discounts that may be applied.

 

16. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $150 bonus credit that you can use towards the purchase of a Galaxy Tab S9 Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://117.p.syniva.es/au/tradeup/. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.12.2024

19. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $75 bonus credit that you can use towards the purchase of a Galaxy Tab S9 FE Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://117.p.syniva.es/au/tradeup/. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.12.2024

20. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $100 bonus credit that you can use towards the purchase of a Galaxy Tab S9 FE+ Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://117.p.syniva.es/au/tradeup/. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.12.2024

22. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $150 bonus credit that you can use towards the purchase of a Galaxy S24+ Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://117.p.syniva.es/au/tradeup/. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.12.2024.

23. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional $100 bonus credit that you can use towards the purchase of a Galaxy S24 Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://117.p.syniva.es/au/tradeup/. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.12.2024.

24. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional bonus credit $50 off that you can use towards the purchase of a Galaxy A55 5G. Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://117.p.syniva.es/au/tradeup/ and have a value of more than $0 after assessment. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.12.2024.

25. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional bonus credit $50 off that you can use towards the purchase of a Galaxy A35 5G. Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://117.p.syniva.es/au/tradeup/ and have a value of more than $0 after assessment. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends 04.12.2024.

27. Bonus Credit Offer: You are entering into these Bonus Credit Offer terms and conditions with Samsung Electronics Australia Pty Ltd (“Samsung”). For a limited time, when you trade-in your existing eligible device, you will receive an additional bonus credit $200 off that you can use towards the purchase of a Galaxy Z Fold6. Bonus credit is in addition to any trade-in value. Your existing device must be listed here https://117.p.syniva.es/au/tradeup/ and have a value of more than $0 after assessment. Bonus Credit Offer is only available at Samsung Stores and the Samsung Online Store, and is only available while stocks last and is subject to limited availability. Redemption of the Bonus Credit Offer will be on a first come, first served basis. Eligible devices and pricing are subject to change. Eligible devices and pricing are subject to change. Excludes Samsung's Enhanced Partnership Portals and Samsung Government. Offer is not available in conjunction with any other offer unless otherwise advised. Discounts are not transferable, exchangeable or redeemable for cash. The Samsung Trade-In Program is operated by Asurion. Bonus Credit Offer ends04.12.2024.

 

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