Surveys | Conducted by | Top-ranked products and services |
---|---|---|
Korea Customer Satisfaction Index |
Korea Management Association Consulting |
Smartphone, laptop, TV, refrigerator, washer, dryer, air conditioner, kimchi refrigerator, and cordless vacuum cleaner |
Korean Service Quality Index |
Korea Management Association Consulting |
[Point of contact] After-sales services for mobile phones·IT and home appliances [Call center] Outstanding call center in electronic equipment service sector, customer satisfaction call center |
Korean Standard Quality Excellence Index |
Korean Standards Association | Smartphone, laptop, tablet, smartwatch, TV, refrigerator, washer, air conditioner, kimchi refrigerator, cooling and heating devices, induction, electronic equipment IoT, and Samsung Pay |
Korean Standard Service Quality Index |
Korean Standards Association | After-sales services for mobile phones, home appliances, and computers |
Korean Standard Call Center Quality Index |
Korean Standards Association | Outstanding call center in home appliance and mobile phone service sectors |
Global Customer Satisfaction Index |
Global Management Association |
Smartphone, laptop, TV, refrigerator, washer, dryer, clothing care system, air conditioner, kimchi refrigerator, cordless vacuum cleaner, and air purifier |
National Customer Satisfaction Index |
Korea Productivity Center | Smartphone, laptop, tablet, air conditioner, and robot vacuum cleaner |
Countries | Accolades |
---|---|
Mexico |
National Excellence Award in CX Experience & C.C(March)
|
Thailand |
TAB Digital Inclusive Awards(April)
|
Poland |
2023 Service Quality Star Awards(June)
|
Colombia |
#LatamDigital Awards(June)
|
US |
IDC Future Enterprise Awards(July)
|
Italy |
Campioni del servizio(Service Champion Awards) (October)
|
Malaysia |
Asian Experience Awards(October)
|
Spain |
BEST customer service of the year(Servicio de atención al cliente del año) (October)
|
Russia |
Consumer’s Right & SVC Quality Award(October)
|
US |
International Customer Experience Award(November)
|
Canada |
International Customer Experience Award(November)
|
Malaysia |
CXP Best Customer Experience Awards(December)
|
Germany |
German Fairness Award(Service Fairness Award) (December)
|