How to factory reset a Samsung Galaxy phone

If your phone suddenly freezes or keeps getting errors, a factory reset might be the solution. You can also protect your privacy by erasing all data on your phone when giving your phone to someone else. Follow the guide below to see how to perform a factory reset.

Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version. To update your mobile device's software, follow these steps:

Step 1. Go to Settings > Software update.

Step 2. Tap on Download and install.

Step 3. Follow the on-screen instructions.

The factory data reset feature completely erases your personal information and data to keep your phone clean. This feature can be used when something goes wrong with your phone, or when you want to safely erase information from your phone and restore the device to its factory settings. Follow the steps below to do a factory data reset.

Before performing the factory data reset, remember to make backup copies of all important data stored in the device.

Your phone will reset; when it turns back on, it will start from the initial setup screen.