Issues with wired charging

Check that the charger is Samsung Authorized and compatible with your device

Even if adapters or charging cables appear similar, their quality and charging speed may differ. To preserve your Galaxy device’s lifespan, make sure to use Samsung Authorized chargers and charging cables that are compatible with your specific device, as they are designed to maximize battery life. If you use products that are not specifically for mobile devices (travel chargers or standard chargers) or products that are not Samsung Authorized, your device may be damaged or not charge properly.

Check for damage to your adapter or charging cable

Check to see if there is damage to your adapter or charging cable. If you notice any issues such as cracks or exposed wires, immediately stop using the cable. Charging cables must fit snugly into the charging port and should not feel loose or ill-fitting. Disconnect and reconnect all charging cables, USB connectors, and charging ports, then re-check your connection.

Try using a different adapter or charging cable

If there is no noticeable damage, try using another adapter or charging cable. You can also try connecting another device to your adapter or charging cable to check if it charges properly.

Check for other issues

If there are no issues with your adapter or charging cable, check to see if it is a problem with the power supply. Rather than charging your device with a notebook or PC, try using a power outlet.

One of the most common causes of charging issues is debris lodged in the charging port. If debris such as dust or lint accumulate inside the charging port, the charging cable may be unable to properly connect to the charging terminals in the device. This may cause issues with charging.

If your device supports fast charging, AFC (Adaptive Fast Charging) is recommended. If your device is charging slowly, check that Fast charging is enabled on your device.

There is a risk of causing damage to the internal circuits if a device is charged when there is moisture in the USB port or charger. When this is the case, your device will alert you of moisture or debris. Even if your device is waterproof and dustproof, completely drying your device before use will help your device function normally.

Wipe your device with a soft and clean cloth or leave it in a well-ventilated area to dry. If you experience charging issues even after completely drying your device, seek help from a professional engineer.