Experience the peace of mind
of nationwide Samsung Care warranty service
Need a repair? Don’t worry — we got you.
If there’s one truth we can all relate to, it’s that you can’t put a price on peace of mind. Afterall, we all know that feeling of dread when you’re waiting for the other proverbial shoe to drop, that feeling of helplessness when you have no idea who to reach out to for help. Peace of mind, on the other hand, is the confidence that somebody’s got your back when and where you need it — if you should ever need it. That’s the entire premise of Samsung Care, a 12-month limited warranty1 that’s automatically included with Samsung products. From the moment you receive your new product, you have the peace of mind that you’ve got somebody in your corner.
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Galaxy S25 Ultra
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Peace of mind? Piece of cake.
When your phone goes down, everything stops. It’s as if our lifeline to friends, family and work has been suddenly severed. But don’t stress, Samsung has several convenient options to make it easy. No matter which option you go with, all repairs use genuine Samsung parts, and products are backed by a 90-day limited warranty or for the remainder of the device warranty so you’re covered.
With the #1 Service Center Network Coverage in the US for mobile devices2, Samsung’s got your back. With over 1,300 Authorized Service Centers around the country, it doesn’t matter if your closest neighbors are on the other side of the mountain or on the other side of your apartment wall, it’s exceedingly likely that you’re less than an hour away from an authorized repair location. In fact, 80% of Samsung customers can get to a repair location in just 30 minutes. find a location near you, make an appointment before 3pm and head on in. There’s a good chance you’ll be back up and running within two hours.3
Don’t have the wheels or not able to make it a repair center? No problem. For a nominal $30 fee, Samsung’s We Come to You service will send a certified Samsung technician to your location to perform the service. It doesn’t matter if you’re having a pizza party at your buddy’s house or the restaurant — just schedule a repair online and access a fleet of Samsung Mobile certified repair technicians throughout the U.S.. While not necessary, feel free thank the technician for a job well done.
If you’re not in a rush for a repair, Samsung also offers convenient mail-in repair service. Just create a repair ticket online and request a prepaid label and box. Or you can ask for a QR code that can be scanned at any The UPS Store location. They’ll package and ship your device to Samsung at no cost to you. Easy peasy.
Appliance and TV repair service from sea to shining sea
Is there a new unsettling noise emanating from the dishwasher? Having a sudden connection issue with the television? Take a deep breath and relax, because Samsung’s got you. For all your Samsung tech that can’t fit in your pocket, there’s a convenient service option to get you taken care of, no matter where you are. Samsung’s award-winning Samsung Beyond Boundaries in-home repair service covers 99.9% of the U.S.4, so even if you’re living in a hard-to-reach area, there’s a highly-skilled technician that’s able to reach you. Login to your Samsung account and make an appointment online to get started. In a few clicks, you’ll have one of Samsung’s 8,000 Certified Repair technicians scheduled and one step closer to a fix. Once they arrive, they’ll perform thorough diagnostics and troubleshoot your appliance to make sure nothing is missed. If it’s a Samsung connected appliance equipped with Home Care through SmartThings5, it automatically sends error codes to the technician to expedite the repair process.
To fully appreciate and enjoy your tech, whether it’s your phone, television or appliance, you shouldn’t worry about the hassle of a repair if anything should go wrong. It’s why Samsung includes the peace of mind of Samsung Care with every product — super-convenient repair services that fit your needs and schedule. Plus, with nationwide service options, you’re guaranteed to have a service option available to you whether in-store or in-home.
To get the most out of your device, TV or appliance, make sure to sign up for a Samsung account, register your product and opt-in for personalized Samsung Care text messages6. On your account, you can access Samsung Care, get product support, order tracking and get exclusive rewards and offers. And if you need to contact Samsung, get product support at no cost and text 24/7 to 1-800-SAMSUNG or call 8am-12am ET.
More Helpful Resources
- 1See full terms and conditions for details at https://117.p.syniva.es/us/support/warranty/
- 2Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee). For home appliances and TVs, coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.
- 3 For Galaxy S21 Models and up.
- 4For home appliances and TVs, coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.
- 5Available on Android & iOS devices. A Wi-Fi connection and a Samsung account are required.
- 6By signing up to receive texts, you agree to receive recurring automated personalized Care text messages (e.g. warranty reminders, product support content). Consent is not a condition of any purchase. Reply HELP for help and End Journey to cancel. Msg frequency varies. Msg and data rates may apply. View terms & Privacy.
