Reset your Samsung account phone number for Two-step verification

Your Samsung account can hold a lot of important personal information, so it is protected with two-step verification. You'll get a prompt or text message on a mobile device to confirm that it is you logging in. If your mobile number has changed, and you can't get that text, you'll need to change the phone number on your account.

A hand holding a Galaxy S24 Ultra showing the Two-step verification screen

Reset your Samsung account phone number for Two-step verification

Update your phone number

Note

If you cannot sign in to your Samsung account, you can use another Galaxy device that you are already signed in to. Or, you can use one of the backup codes provided when you set up your account.

You can change the phone number that is used for Two-step verification on your Samsung account. This change can be made from your Galaxy phone or tablet, or from a PC.

Mobile verification

Navigate to and open Settings, and then tap your Samsung account at the top.
Tap Security and privacy, then tap Two-step verification, and then log into your account using your credentials.
Tap Text message, then tap Add, and then enter a new phone number.
Tap Send code. Enter the code sent to your new phone number, and then tap Verify.
If you still cannot change your phone number, please continue to the next section in this article.

PC verification

Navigate to the Samsung account sign-in page using a web browser. Select Sign in, and then sign into your account using your credentials.
Select the Security tab at the top and enter your password again.
Select Two-step verification under Password and security.
Select Text message, and then select Edit personal information.
From here, you can add your new phone number.
If you still cannot change your phone number, please contact us.

Read less

Reset your phone number if it has changed

If you've changed your phone number, you won't get the verification code without updating the phone number on your Samsung account. Your number can be changed to your new one, but the process will take two weeks for security reasons.

Navigate to the Samsung account sign-in page using a web browser. Select Sign in, and then sign into your account using your credentials.
When you reach the screen asking for your Verification code, select Didn't get the verification code, and then select Need to change your phone number.
The phone number registered to your Samsung account will appear (some of the digits will be replaced with asterisks for privacy). Enter your full phone number in the space provided, including the country code (1 for US numbers). Select Continue.

Note: If you make a mistake when typing the full phone number, you will be unable to finish the process. You can try again after 30 minutes.
The verification process will take two weeks. When the process is complete, you will receive an email or text message stating you can now use the new phone number for two-step verification. If you don't receive this message, make sure to check your blocked messages or spam folders.
If you are still unable to update your phone number, please refer to our Samsung account guide for assistance.

Note

Submitting another request will reset the two-week waiting period.

Read less

Recommended Articles

Frequently asked questions about Samsung accounts

Samsung account questions I want to merge two account IDs together. Can I do that? No. Each account is treated separately, even if the owner is the same person. All information on each account is managed independently. What kind of services can I enjoy with my Samsung account? With your Samsung account, you can use Samsung Galaxy apps in the Galaxy

Perform a factory reset on your Galaxy phone or tablet

Reset all settings without erasing apps and data You can reset your phone or tablet to its default settings without erasing apps or data. This type of reset will not erase security or language settings, accounts, personal data, or settings for your downloaded apps. Navigate to and open Settings, and then tap General management. Swipe to and tap Res

Trouble signing in to Samsung account

Samsung accounts now require two-step verification, which adds extra security steps when signing in. This helps make your account more secure, but it does make signing in a little more complicated. If you are having trouble logging in to your Samsung account, you can follow the troubleshooting steps in this guide to find a solution.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support