Prevent data loss on your Samsung smart watch

If you are switching phones or resetting your Samsung smart watch, backing up your watch’s data is important in order to prevent data loss. There are two ways to backup your data: using the Galaxy Wearable app on your connected phone, or using your Samsung account on the watch itself. Both of these methods will ensure your data is safe.
Note: Samsung is not responsible for any loss of data stored on the watch. If you are restoring data from a watch running Samsung's Tizen OS to a watch featuring Wear OS, such as the Galaxy Watch6, some data may not transfer. Available screens and settings may vary by the watch, carrier, and software version.
Other answers that might help
Contact Samsung Support
