Run diagnostics on your Galaxy devices with Samsung Members

Samsung Members can diagnose a variety of issues that you may encounter with your phone. If it's not already installed, download Samsung Members from the Galaxy Store or Play Store.

If a test fails, the app may offer some suggestions. You can also tap View related FAQ for additional help, or see our guide. The available tests listed below may vary depending on the model of your device.

Samsung Members can help diagnose issues you may encounter with your Galaxy Watch when it is paired to a Galaxy phone or tablet.

Note: Samsung Members and its diagnostic functions are only available on Samsung Galaxy phones and tablets. Watch diagnostics are only available for Galaxy watch models operating on Wear OS.

If a test fails, the app may offer some suggestions. You can also tap View related FAQ for additional help. The available tests below may vary depending on your model. 

Samsung Members can diagnose a variety of issues that you may encounter with your devices, including the Galaxy Buds2 Pro. If you don't have the app, you can download Samsung Members from the Galaxy Store or Play Store.

Note: Samsung Members and its diagnostic functions are only available on Samsung Galaxy phones and tablets. 

Once Members is installed, you can access the diagnostics by opening the app, and then tapping Diagnostics on the Discover tab. Under Connected device diagnostics, tap Buds diagnostics. From here, you can tap on the tests you want to run. Many of the tests will require some interaction; follow the on-screen instructions to complete each test.

The available tests below may vary.