Samsung Smart Switch
About Samsung Smart Switch
Find solutions
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Use Smart Switch to sync Microsoft Outlook Calendar with phone
If you are having difficulties syncing your PC's Microsoft Office calendar events to your phone, it means that the default My Calendar folder may be missing. However, there is an easy solution to this.
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Collect version details and device logs
Learn how to collect different phone version details along with device logs.
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Clear Cache for Smart Switch
Learn how to clear cache for Smart switch.
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Smart Switch loses connection
If customers are losing connection from Smart Switch while transferring contents from iOS devices, suggest clearing the cache for Smart Switch to troubleshoot the problem.
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Smart Switch cannot connect to iCloud on phone
If you receive a message that Samsung Smart Switch can't connect to iCloud, it is probably because of a minor error, such as typing in the wrong Apple password or not being connected to the internet.
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Software update doesn't complete on Galaxy phone or tablet
A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated.
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Software update doesn't complete with Smart Switch
You can update your device’s software using the Smart Switch app on a PC. If the software update doesn’t complete or doesn’t work properly when using this method, there are a few things you can do to get it working again. For example, try checking the PC for updates or using a different USB cable.
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Check the current software version on Galaxy phone or tablet
A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated.
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An expected update is not available on Galaxy phone or tablet
A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated.
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Transfer data to a new phone using Smart Switch for Windows or Mac
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Smart Switch transfer issues
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Smart Switch transfer did not complete
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Smart Switch for PC or Mac doesn't recognize my device
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Smart Switch crashes on computer
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Wireless transfer fails when using Smart Switch
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Transfer Secure folder with Smart Switch
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Restore Secure folder from a previous backup
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Cannot backup Secure folder on Galaxy phone or tablet
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Transfer content wirelessly from an Android phoneIt's something we all fear: losing our precious files when we get a new phone or device. Luckily, the Smart Switch app makes it easy to transfer content from your Android phone to another phone. You can even create a backup on a computer that you can use later in case of an emergency, like if your phone breaks.
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New Galaxy phone or tablet quick setup with Smart Switch QR code
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Transfer data to your new Galaxy Book with Smart SwitchIf youâre setting up your new 2021 or later Galaxy Book, you may want to move over your personal files from your old Windows PC, so you have everything you need. Youâll be able to do just that with the Galaxy Book Smart Switch app; simply connect your devices and transfer all your system settings, documents, and Microsoft store apps to your new Galaxy Book with zero hassle. You can even select which type of data to transfer if you only need certain apps, photos, or settings.
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Errors using Smart Switch on a Mac or PCWhile using Smart Switch on a PC, you may encounter errors for several different reasons. This guide covers the most common errors that may occur.
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Installation errors with Smart Switch
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Failed to connect the phone to a Mac with Smart Switch
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Smart Switch says data is being restored to the deviceIn rare cases, Smart Switch on your phone or computer may display an error that says "data is being restored to the device" when it is supposed to be backing up the data. If this error occurs, the steps will be different depending on what type of device you used.
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Smart Switch error appears on Mac
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Smart Switch error appears on PC
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Smart Switch error appears on phone
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WMVCore is missing from PC with Smart Switch
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Transfer content with Samsung Smart SwitchSo, you got a brand new Galaxy phone or tablet and it's awesome. But what's not so awesome is missing all your old photos, videos, and contacts. Well, your worries are over because Samsung Smart Switch lets you seamlessly transfer all your content from your old phone to your new Galaxy phone. Smart Switch will transfer data from most Android or iOS phones, and even some older Windows and Blackberry devices. USB cables and external storage devices (microSD or USB flash drive) are available on our website. The supported items may change depending on the connected device.
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Smart Switch frequently asked questionsUsing Smart Switch to transfer everything from your old phone to your new Galaxy phone is one seamless, worry-free process. Here are the answers to some of the most frequently asked questions about Smart Switch.
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Transfer content with external storage and Smart SwitchExternal storage devices like microSD cards or USB OTG flash drives are a great way to get extra space on your phone or tablet, so you can store more files. And if you're worried about ever having to transfer your SD card files, you'll be happy to know that external storage devices work in conjunction with Smart Switch. You can create a backup of your pictures, videos, or documents that will be easily transferable to a new phone or tablet.
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Manage Smart Switch settingsWondering what else there is to know about Smart Switch? There are several settings available to protect your files and data while they're transferring.
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Transfer your content with a USB cable using Smart SwitchPurchasing a new phone or tablet is exciting, but you may be thinking about the best way to transfer all your data from your old phone. You donât want to lose all your contacts, photos, or messages, and transferring everything manually is a drag. Luckily, you can move all your data from your old device to your new device with a USB cable and Smart Switch. And if youâre transferring from an iPhone, you can use Smart Switch and iCloud to send over your content effortlessly.
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Content that can be transferred with Smart Switch
Smart Switch is a convenient app that lets you quickly transfer files from your old phone to a new Galaxy phone or tablet. But what kinds of files are compatible? If you're wondering, we have all the information you need about what kind of content you can transfer with Smart Switch.
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Transfer content from an iOS device with Samsung Smart SwitchCongrats on your new device! You'll be happy to learn that the Smart Switch app lets you seamlessly transfer all your content from your previous iOS phone to a Samsung Galaxy phone or Galaxy tablet. You can also create a backup of your iOS device and sync data using Smart Switch for a Mac or PC.
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Software update failed on Galaxy phone or tablet
A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install, or isn't available we can help.
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