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Get peace of mind with a full year of Samsung Care — automatically included with every product.
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Samsung Care for mobile products
Mobile service backed by expertise
Certified technicians and detailed checks ensure quality.
Repair options
built around you
Choose walk-in, mail-in, or the We Come to You service — whichever works best for you.
#1 in Customer Satisfaction for 5G Mobile Devices
Samsung led the 2024 ACSI Survey, ranking highest in product quality, screen performance, and overall care.*
Support that covers 99.9% of the U.S.‡
Samsung Beyond Boundaries program brings in-home TV and appliance care almost anywhere.
Real Samsung Care stories
“The repair tech was great at communicating what time he was going to show up. Along with providing great service, he was polite and professional. I truly wish all service technicians were as supportive as he was. Our fridge has ice and my wife is VERY happy.”
Jason F. from Grand Junction, CO
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Need help? We’re here.
Talk to a Samsung expert by phone, chat, email, or in the Samsung Members app — whatever works best for you.
Support that means business
Explore service plans, extended warranties, and expert care tailored for your business tech.
Stay in the loop
Receive personalized messages from Samsung Care — featuring service info, warranty updates, tips and more.2
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Protect your Galaxy
Protect appliances and electronics
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New Galaxy Club
Get seamless upgrades with zero worries. Join New Galaxy Club and get a year of Samsung Care+ and double the storage, plus a guaranteed trade-in credit for your future phone.
Trade in and trade up
Trade in your old devices for instant credit towards the latest Samsung products.θ
Rest easy with Samsung Care+
Continued protection and 24/7 support after your manufacturer’s warranty ends.
Save with Samsung
Offer Programs
Save up to 30% through exclusive savings for students, teachers, government, military and corporate employees. You could be eligible.4
*Based on the 2024 ACSI® Survey of customers rating their TV manufacturer. Samsung was rated #1 in Overall Customer Satisfaction, Product Quality, Service Quality and Service Experience. Samsung tied with one other manufacturer for Courtesy and helpfulness of Service Tech, Service Experience and Call Center Satisfaction Index. Samsung tied with two other manufacturers for Ease of arranging service.
Based on the 2024 ACSI® Survey of customers rating their appliance manufacturer. Samsung was rated #1 in Warranty coverage, Service Experience, Ease of Arranging Service, Courtesy and Helpfulness of Service Tech, and Timeliness of Service Repair. The #1 rating for warranty coverage is shared with one other manufacturer. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about the ACSI, visit www.theacsi.org
†Based on the 2024 American Customer Satisfaction Index survey (ACSI®) of customers rating their own cell phone manufacturers performance. Samsung achieved #1 ratings for “Overall Product Quality and Service” for 5G Mobile devices. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index. For more about the ACSI, visit www.theacsi.org
‡Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee). For home appliances and TVs, coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.
§Samsung Electronics America’s Customer Care division received a Gold Award from the 2024 Stevie® Awards. Samsung was recognized for Best Customer Satisfaction Strategy for the Samsung Beyond Boundaries program. For more about the Stevie® Awards, please visit https://stevieawards.com/sales/2024-stevie-award-winners
**See full terms and conditions for details at https://117.p.syniva.es/us/support/warranty/
1Available on Android & iOS devices. A Wi-Fi connection and a Samsung account are required.
2By signing up to receive texts, you agree to receive recurring automated personalized Care text messages (e.g. warranty reminders, product support content). Consent is not a condition of any purchase. Reply HELP for help and End Journey to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy.
