Samsung Care | Warranty & Support

We got you

We’re here to make sure you’re taken care of, with convenient service options that meet your schedule and needs.

Built-in support for the first 12 months from the day you receive your product

Get peace of mind with Samsung Care. Explore device, home appliance and electronics warranty and support and get the most out of your Samsung products.

Convenience

Repair options that fit your schedule.

Quality

Certified technicians and genuine parts.

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Easily access customer support and more.

Samsung Account

Access everything with one account.

Care for mobile products

Walk-in and mail-in repair options.

Convenient Care options for your device with walk-in or mail-in service.

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We come to you We come to you

At home or in the office, get support that meets you wherever you are.¹ At home or in the office, get support that meets you wherever you are.¹

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ACSI^® 2024 Award Winner ACSI^® 2024 Award Winner

Ranked #1 in the USA for Computer Satisfaction among 5G devices in 2024.^† Ranked #1 in the USA for Computer Satisfaction among 5G devices in 2024.^†

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Samsung recycling programs Samsung recycling programs

Help us reduce e-waste by responsibly recycling your old devices. Help us reduce e-waste by responsibly recycling your old devices.

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Care for TVs and home appliances

Beyond Boundaries goes the extra mile

Our award-winning² program provides at-home service to 99.9% of the US.

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Samsung Home Care Samsung Home Care

AI monitors connected appliances and alerts you when they need service. AI monitors connected appliances and alerts you when they need service.

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US CXA^® 2023 Gold Award Winner US CXA^® 2023 Gold Award Winner

Best Customer Experience Strategy for Samsung Beyond Boundaries program.² Best Customer Experience Strategy for Samsung Beyond Boundaries program.²

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Sustainable by design Sustainable by design

Find award-winning, energy-saving products designed for a greener future. Find award-winning, energy-saving products designed for a greener future.

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Protect more with Samsung Care+

Protect your Galaxy

Cover your device against drops, spills and mechanical breakdowns, plus theft and loss coverage.

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Protect appliances and electronics

Get peace of mind with expert repairs, 24/7 support, tutorials, power surge protection and more.

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Contact Samsung Support

You Good?

Let us know how your devices are treating you, and how we can help. Easily reach an expert by phone, chat, email, or through the Samsung Members app.

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Support for business products

Get protection with service plans, extended warranties and more.

Business support Samsung Care+ for business

What others are saying about care

The service technician was extremely knowledgeable, courteous, and professional, and
went way above and beyond to get our repair scheduled on a day that was convenient for our
household. Thank you.

James S. from Waupaca, WI

Repair was fast, and I was very pleased with how I was treated. Great products and great service.

Tony G. from Ammon, ID

Samsung was able to troubleshoot and authorize a repair for my new phone and then it actually did get
repaired at no cost to me due to being in the manufacturers warranty period.

Misty W. from Kansas City, MO

Discover Samsung products for you

Buy with confidence

Finance available

Pay on your terms, from 6 to 48 months.

Free delivery

Order by 8pm and get it the next day. 24/7 tracking.

^*Compared to other measured TV manufacturers in the 2023 American Customer Satisfaction Index (ACSI®) survey of customers rating their own TVs. Samsung achieved #1 ratings for Overall Quality and Warranty Coverage. Samsung tied with three other brands for Overall Quality. Based on the 2023 American Customer Satisfaction Index (ACSI ®) survey of customers rating their own appliances. Samsung achieved #1 ratings in Overall Service Experience, Service Time, Service Help, Service Ease, and Service Outcome. Samsung tied with one other appliance brand for Service Ease and two other brands for Service Time. The ACSI is a registered trademark of the American Customer Satisfaction Index LLC. The ACSI is a national measure of customer satisfaction since 1994, trusted by the US government and reflecting annual feedback from more than 250K US consumers.

^** See full terms and conditions for details at https://117.p.syniva.es/us/support/warranty/

^†Based on the 2024 American Customer Satisfaction Index survey (ACSI®) of customers rating their own cell phone manufacturers performance. Samsung achieved #1 ratings for “Overall Product Quality and Service” for 5G Mobile devices. ACSI is a registered trademark of American Customer Satisfaction Index LLC.

^‡Among leading smart phone manufacturers (in-warranty authorized locations only); based on population within 30 min. drive of walk-in service center or home van service center ($30 home van service fee). For home entertainment and digital appliances, coverage includes 99.9% of delivery zip codes (excluding P.O. box, APO/FPO/DPO) by our largest retailer; in-warranty service only.

¹Additional $30 convenience fee

²Samsung Electronics America’s Customer Care division received Gold Awards from the 2023 U.S. Customer Experience Awards (US CXA®23). Samsung was recognized for Best Customer Experience Strategy for Samsung Beyond Boundaries, a program that provides customers in the rural areas with access to quality repair service.