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Terms and Conditions

This Product is subject to a binding Dispute Resolution Agreement between you and SAMSUNG ELECTRONICS AMERICA, INC. (“Samsung”). You can opt out of the agreement within 30 calendar days of the first consumer purchase (or use of the application) by emailing [email protected] or calling 1-800-SAMSUNG (726-7864) and providing the applicable information. For complete terms and conditions that bind you and Samsung, refer to the “Dispute Resolution Agreement” section of this document.

This information was last updated on November 13th, 2023.

For specific provisions or legal information relating to your device, please refer to the printed Terms & Conditions included with your device, or visit 117.p.syniva.es and use the model number to locate the product support page.

Dispute Resolution Agreement

HOW DO I RESOLVE DISPUTES WITH SAMSUNG?

At Samsung, nothing matters more to us than the relationships we’ve built with our valued customers. If you have any questions or concerns, we’re always ready to serve you online at Samsung.com/us with round-the-clock chat, and on Facebook and Twitter. You can also reach us by phone at 1-800-SAMSUNG. In the unlikely event that you experience an issue that cannot be resolved through Samsung Support US, Samsung, and its customers agree to the dispute resolution process set forth below. This agreement is designed to help Samsung and its customers personally discuss any concerns and resolve them fairly and efficiently.

If, however, a dispute cannot be resolved through the mandatory informal dispute resolution process (which includes a telephone settlement conference if requested), Samsung and its customers agree to address the dispute through binding individual arbitration (unless customers timely opt-out) or in small claims court where the customers reside. Class and representative proceedings are not allowed. In arbitration, a neutral decision maker (called an arbitrator) will hear both sides of a dispute and issue a binding decision. An arbitrator applies the same law and can award the same individual remedies as a court. The procedures are streamlined in arbitration, including less discovery and appellate review, to help ensure dispute resolution is less burdensome and more cost-effective for everyone.

Samsung is committed to addressing any customer concerns, whatever the issues might be.

DISPUTE RESOLUTION AGREEMENT (INCLUDING MANDATORY INFORMAL DISPUTE RESOLUTION AND ARBITRATION TERMS AND LIMITED 30-DAY OPT-OUT OF ARBITRATION)

This is a binding legal agreement (“Agreement”) between You and Samsung Electronics America, Inc. and its past, present, and future parents, subsidiaries, affiliates, and related entities (both domestic and foreign), as well as all of their respective officers, agents, employees, representatives, predecessors in interest, successors, and assigns (“Samsung”). Please review the Agreement carefully. It affects Your rights. Electronic acceptance of the Agreement, opening the Product packaging, use of the Product, or continued possession of the Product constitutes acceptance of this Agreement regardless of whether You are the original purchaser, user, or other recipient of the Product. You agree that all users or other recipients of the Product are subject to and agree to be bound by the Agreement. If You are the parent or guardian of a minor user or recipient of the Product, You agree to the Agreement on their behalf. You may elect to opt out of arbitration within thirty (30) days of Your purchase or first activation (including activation of the Product by someone on Your behalf) of the Product, as set forth in Section 7 below. In the event of a conflict between the Agreement and any other applicable terms with Samsung, the Agreement shall govern.

EXCEPT AS PROVIDED IN SECTIONS 3 AND 4 BELOW, THIS AGREEMENT REQUIRES THE PARTIES TO RESOLVE DISPUTES THAT CAN NOT BE RESOLVED INFORMALLY ONLY IN SMALL CLAIMS COURT OR THROUGH ARBITRATION ON AN INDIVIDUAL BASIS RATHER THAN THROUGH A JURY TRIAL OR CLASS ACTION. DISCOVERY AND APPEAL RIGHTS ARE MORE LIMITED IN ARBITRATION THAN IN COURT.

“Product” shall be interpreted broadly to include both hardware and software on any Samsung branded device. This includes software, services, and applications that are created or distributed by Samsung (“Samsung Software”) as well as any third-party software, services, and applications that are pre-loaded onto the Samsung-branded device.

Except as set forth in Section 4 below, “Dispute” shall be interpreted broadly to cover any claim or controversy arising out of or relating in any way whatsoever to (i) the relationship between You and Samsung; (ii) the advertising, marketing, sale, condition, or performance of the Product; (iii) the Terms and Conditions relating to the Product—including, but not limited to, the End User License Agreement, Standard Limited Warranty, and privacy policies and notices and (iv) claims that are currently the subject of a purported class action in which You are not a member of a certified class. Dispute shall encompass any claim or controversy that arose before the Agreement or after termination.

“Party” shall be interpreted to refer to You and Samsung individually, and “Parties” shall refer to You and Samsung collectively.

1. Mandatory Informal Dispute Resolution Procedure

If You or Samsung intend to initiate an arbitration or small claims court proceeding, You or Samsung must first send a fully completed notice of the Dispute (the “Notice”) to the other Party. The Notice must include (i) the claimant’s name and contact information (email address, mailing/physical address, and telephone number); (ii) a description of the nature and basis of the Dispute; (iii) the specific Product or account at issue; and (iv) the nature, amount, and basis of the relief sought with a detailed calculation of it. The Notice must be personally signed by You (if You are sending the Notice) or by a Samsung representative (if Samsung is sending the Notice) even if You or Samsung are represented by counsel. Your Notice shall be sent by email to [email protected]. Samsung’s Notice shall be sent to the email or physical address it has on file for You.

Once the Notice is received by the other Party, You and Samsung agree to participate and negotiate (personally and, if You and Samsung are represented, with counsel) in good faith about the Dispute for sixty (60) days. This personal participation includes a telephone settlement conference between You and Samsung if it is requested by the Party that receives the Notice.

If the Dispute is not resolved within sixty (60) days after receipt of the Notice (or a longer period agreed to by the Parties), You or Samsung may initiate an arbitration or a small claims court proceeding in accordance with the Agreement.

Neither Party to this Agreement may initiate an arbitration or a small claims court proceeding unless that Party has fully complied with this Section 1. If either Party violates this Section 1, a court of competent jurisdiction has the authority to enjoin the prosecution of the arbitration or small claims court proceeding, and, unless prohibited by law, the American Arbitration Association (“AAA”), Judicial Arbitration and Mediation Services (“JAMS”), or an alternate arbitration administrator (as set forth below), shall neither accept nor administer such arbitration nor assess Arbitration Fees (as defined below) in connection with such arbitration. A Party may elect to raise, and seek monetary relief in connection with, non-compliance with this Section 1 in arbitration or small claims court.

Any relevant limitations period and filing fee or other deadlines will be tolled during the sixty (60) day Mandatory Informal Dispute Resolution Procedure unless that period is extended by agreement of the Parties.

2. Class Action Waiver and Individual Relief

You and Samsung agree to the fullest extent permitted by law that each may bring claims (whether in court or in arbitration) against the other only in an individual capacity, and not as a plaintiff claimant or class member in any purported class, collective, consolidated, private attorney general, or representative proceeding. This means that You and Samsung may not bring a claim on behalf of a class or group and may not bring a claim on behalf of any other person unless doing so as a parent of a minor, a guardian, or in other similar capacity for an individual who cannot otherwise bring their own individual claim. Nothing in this Section 2 prevents You or Samsung from participating in a class-wide settlement.

The arbitrator may award relief, including, but not limited to, monetary, declaratory, injunctive, or other equitable relief only in favor of the individual Party seeking relief and only to the extent necessary to provide relief warranted by that Party’s individual claim. Further, unless You and Samsung agree otherwise, the arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a representative or class proceeding. If any prohibition in this Class Action Waiver and Individual Relief provision is found to be unenforceable with respect to a particular claim or request for relief and any appeals have been exhausted (or if the decision is otherwise final), then such claim or request for relief shall proceed in a court of competent jurisdiction, but it shall be stayed pending arbitration of all other claims and requests for relief.

3. Small Claims

If the Parties are not able to resolve the Dispute through the Mandatory Informal Dispute Resolution Procedure in Section 1, You and Samsung agree that either Party may elect to have the Dispute heard in small claims court in the county or parish in which You reside seeking only individualized relief so long as the Dispute falls within the jurisdictional limits of that court and the matter remains in that court and is not removed or appealed to a court of general jurisdiction.

4. Mutual Arbitration Agreement

If the Parties are not able to resolve the Dispute through the Mandatory Informal Dispute Resolution Procedure and neither Party elects to have the Dispute heard in small claims court, You and Samsung agree that the Dispute will be resolved through binding individual arbitration, except that a court of competent jurisdiction shall have exclusive jurisdiction over the following:

Any Dispute relating to the infringement or other misuse of intellectual property rights;
Any Dispute relating to the formation, scope, validity, and enforceability of this Agreement;
Any disagreement over whether a Dispute falls within the jurisdictional limits of a small claims court;
Any Dispute that exclusively seeks declaratory or injunctive relief; and
Any proceeding to (i) enforce the prohibition on class, collective, representative, private attorney-general, or consolidated actions or proceedings, (ii) enjoin the filing and prosecution of arbitration demands or small claims court proceedings to enforce Sections 1 and 5 of this Agreement or (iii) adjudicate a Dispute over whether You have effectively opted out of arbitration as set forth in Sections 5 and 7 or to adjudicate a Dispute that has been opted out.

The arbitration will be administered by the AAA and heard by a single, neutral arbitrator. Except as modified by this Agreement, the AAA will administer the arbitration in accordance with their rules applicable to the nature of the Dispute (the “AAA Rules”). The AAA Rules are available at https://www.adr.org/Rules. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Agreement, the Parties agree that the arbitration will be administered by JAMS and heard by a single, neutral arbitrator. Except as modified by this Agreement, JAMS will administer the arbitration in accordance with the AAA Rules. If JAMS is unavailable or unwilling to administer the arbitration consistent with this Agreement, the Parties shall agree on an alternative provider to administer the arbitration consistent with the AAA Rules (except as modified by this Agreement). If the Parties cannot agree, they shall jointly petition a court of competent jurisdiction to appoint a provider that will administer the arbitration consistent with the AAA Rules (except as modified by this Agreement).

A Party seeking to initiate arbitration must provide the other Party with a written Demand for Arbitration as specified in the AAA Rules. The Demand for Arbitration must be personally signed by the Party initiating arbitration (and their counsel if they are represented). By signing the Demand for Arbitration, a Party (and their counsel if they are represented) certifies that they have complied with (i) the Mandatory Informal Dispute Resolution Procedure and (ii) all of the requirements of Federal Rule of Civil Procedure 11(b), including that the claims or the relief sought are neither frivolous nor brought for an improper purpose. The arbitrator is authorized to award any relief or impose any sanctions available under Federal Rule of Civil Procedure 11 or applicable federal or state law against all appropriate persons (including counsel) as a court would.

You and Samsung each have the right to request a telephone preliminary management hearing after the appointment of the arbitrator or other hearing consistent with AAA Rules. If a preliminary management hearing or other hearing is held, You and a Samsung representative agree to personally attend (with counsel, if You and Samsung are represented) if requested by You or Samsung and ordered by the arbitrator. If such a request is made of, and ordered by, the arbitrator and a Party fails to personally attend the preliminary management hearing or other hearing and is represented by counsel, the arbitrator shall have the authority to issue sanctions, including, but not limited to, reimbursement of the fees imposed by the arbitration administrator (including any filing fees, case management fees, hearing fees, and arbitrator compensation) (“Arbitration Fees”) paid by the other Party as of the date of the hearing. If a Party seeks to withdraw a Demand for Arbitration after the appointment of the arbitrator but before a preliminary management hearing or other hearing (and the Dispute has not been settled or otherwise resolved by agreement), and the Party is represented by counsel, the arbitrator shall retain authority to consider any request by the other Party for reimbursement of the Arbitration Fees paid as of the date of the withdrawal.

The arbitrator shall issue a reasoned written award sufficient to explain the essential findings and conclusions on which the award is based. The arbitrator’s award shall not be given preclusive effect or be binding in any other proceeding involving different consumers. The arbitrator will apply and be bound by this Agreement as a court would and will adjudicate any Dispute according to applicable law and facts based upon the record and no other basis. An arbitrator’s award that has been fully satisfied shall not be entered in any court.

Any arbitration hearing will be conducted in the county or parish where You reside or at another location that is reasonably convenient to You.

5. Mass Arbitrations

If more than fifty (50) claimants (including You) assert similar claims against Samsung through the same or coordinated counsel or are otherwise coordinated (“Mass Arbitrations”), You understand and agree that the additional procedures in this Section 5 apply and that the resolution of Your Dispute might be delayed.

Stage One. Counsel for the claimants and counsel for Samsung shall each select twenty-five (25) claims (per side) to be filed first and to proceed in individual arbitration proceedings as part of a staged process. Any remaining claims shall not be filed or deemed filed in arbitration, nor shall any Arbitration Fees be assessed in connection with those claims unless and until they are selected to be filed as individual arbitration proceedings as part of a staged process. After this initial set of staged proceedings is completed, the Parties shall engage in a global mediation of all remaining claims with a retired federal or state court judge, and Samsung shall pay the mediation fee.

Stage Two. If the remaining claims are not resolved at this time, counsel for the claimants and counsel for Samsung shall each select fifty (50) claims to be filed (per side) and to proceed in individual arbitration proceedings as part of a second staged process. The remaining claims shall not be filed or deemed filed in arbitration, nor shall any Arbitration Fees be assessed in connection with those claims, unless and until they are selected to be filed as individual arbitration proceedings as part of a staged process. After this second set of staged proceedings is completed, the Parties shall engage in a global mediation of all remaining claims with a retired federal or state court judge, and Samsung shall pay the mediation fee.

Stage Three. If the remaining claims are not resolved, the Parties shall meet and confer to discuss potential ways to streamline the proceedings, increase efficiencies, and conserve costs. Unless the Parties agree otherwise, counsel for the claimants and counsel for Samsung shall each select seventy-five (75) claims (per side) to be filed and to proceed in individual arbitration proceedings as part of a third staged process. The remaining claims shall not be filed or deemed filed in arbitration, nor shall any Arbitration Fees be assessed in connection with those claims, unless and until they are selected to be filed as individual arbitration proceedings as part of a staged process. After this third set of staged proceedings, the Parties shall engage in a global mediation of all remaining claims with a retired federal or state court judge, and Samsung shall pay the mediation fee.

In connection with each stage set forth above (i) each of the claims within that stage shall be assigned to a different, single arbitrator and (ii) each arbitrator shall aim to issue their award within one hundred twenty (120) days after their appointment.

If Your claim is not resolved after the three sets of staged proceedings and related mediations, either:

(i) You and Samsung may, separately or by agreement, opt out of arbitration and elect to have Your claim heard in a court of competent jurisdiction consistent with this Agreement. You may opt out of arbitration by providing The individual written notice of Your intention to opt-out to the arbitration administrator and to Samsung at [email protected] within thirty (30) days after the conclusion of the third mediation. Your written notice must be personally signed by You. Samsung may opt Your claim out of arbitration by sending written notice of its intention to opt-out to the AAA (or, if the AAA is not administering the arbitration, then to the alternative provider that is administering the arbitration) and to Your counsel within fourteen (14) days following the expiration of Your thirty (30) day opt-out period. Samsung’s written notice must be personally signed by a Samsung representative. Counsel for the Parties may agree to adjust these deadlines.

(ii) If neither You nor Samsung elects to have Your claim heard in court consistent with (i), then You agree that Your claim will be resolved through additional staged proceedings as set forth below. Assuming the number of claims exceeds two hundred (200) claims, then two hundred (200) claims shall be randomly selected (or selected through a process agreed to by counsel for the Parties) to proceed in individual arbitration proceedings as part of a staged process. If the number of claims is fewer than two hundred (200), all of those claims shall proceed in individual arbitration proceedings. Each of these two hundred (200) claims (or fewer if the total number of claims is less than 200) shall be assigned to a different, single arbitrator. Each arbitrator shall aim to issue their award within one hundred twenty (120) days after the appointment. The remaining claims shall not be filed or deemed filed in arbitration, nor shall any Arbitration Fees be assessed in connection with those claims, unless and until they are selected to be filed as individual arbitration proceedings as part of a staged process. After each set of two hundred (200) claims are adjudicated, settled, withdrawn, or otherwise resolved, this process shall repeat consistent with these parameters. Counsel for the Parties are encouraged to meet and confer, participate in mediation, and engage with each other and the arbitration administrator to explore ways to streamline the adjudication of claims, promote efficiencies, conserve resources, and resolve the remaining claims.

Unless the Parties agree otherwise, an arbitrator may not be appointed to cases in consecutive sets of staged proceedings. An arbitrator may be appointed to cases in non-consecutive sets of staged proceedings. You and Samsung agree that the Parties have a mutual interest in reducing the costs and increasing the efficiency of arbitration, and as such, either Party may negotiate with the arbitration administrator for reduced Arbitration Fees and for streamlined or other procedures designed to reduce costs and increase the efficiency of arbitration.

Any relevant limitations period and filing fee or other deadlines shall be tolled for claims subject to these additional procedures that apply to Mass Arbitrations from the time that the first cases are selected for a staged process until the time Your claim is selected for a staged process, withdrawn, otherwise resolved, or opted out of arbitration.

You and Samsung agree to engage in the process in good faith. A court of competent jurisdiction shall have the authority to enforce this Mass Arbitration provision and, if necessary, to enjoin the mass filing, prosecution, or administration of arbitrations and the assessment of Arbitration Fees.

6. Arbitration Fees

All Arbitration Fees shall be determined by the AAA Rules as modified by this Agreement. If Your Dispute is for less than $5,000 and is not part of a Mass Arbitration as set forth in Section 5 above, then Samsung shall reimburse Your portion of the Arbitration Fees unless an arbitrator determines that Your Dispute was frivolous, brought for harassment, or an illegitimate or improper purpose, brought in bad faith, or brought without material compliance with the requirements set forth in this Agreement.

7. Opt Out

You may opt out of arbitration by providing written notice to Samsung personally signed by You no later than thirty (30) calendar days from the date of Your purchase or the first activation (including activation of the Product by someone on Your behalf) of the Product. To opt-out, You must send notice by email to [email protected], with the subject line: “Arbitration Opt Out.” You must include in the opt-out: (i) Your name and address; (ii) the date on which the Product was purchased (or if You did not purchase the Product, then the date that You first began using the Product or that You received the Product); (iii) the Product model name or model number; and (iv) the IMEI or MEID or Serial Number, as applicable, if You have it (the IMEI or MEID or Serial Number can be found (a) on the Product box; (b) on the Product information screen, which can be found under “Settings”; (c) on the label on the back of the Product beneath the battery if the battery is removable; and (d) on the outside of the Product if the battery is not removable).

Opting out of arbitration will not affect in any way the benefits to which You would otherwise be entitled, including the benefits of the Standard Limited Warranty.

8. Changes

Samsung reserves the right to change this Agreement and shall provide notice of material changes in a form chosen at Samsung’s discretion. You agree that such notice is sufficient. If Samsung changes this Agreement after the date You first accepted it (or accepted any subsequent changes to the Agreement), You agree that Your continued use of the Product, services, application, or software after notice of such changes will be deemed acceptance of those changes. If You do not agree to such changes, You may reject any such changes within thirty (30) days of the date such changes became effective by sending written notice personally signed by You by email to [email protected], with the subject line: “Dispute Resolution Change Opt Out.” You must include in the opt-out email: (i) Your name and address; and (ii) Your intent to reject changes to this Agreement. By rejecting changes, You are agreeing that You will resolve any Dispute between You and Samsung in accordance with the provisions of this Agreement as of the date You first accepted this Agreement (or accepted any subsequent changes to this Agreement, as applicable).

9. Severability

Except as otherwise provided in this Agreement, if any portion of this Agreement is found to be void, invalid, or otherwise unenforceable, then that portion shall be deemed to be severable and, if possible, modified or replaced by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of this Agreement shall continue to be enforceable and valid according to the terms contained herein.

10. Applicable Law, Venue, and Jury Trial Waiver

You and Samsung agree that this Agreement evidences a transaction in interstate commerce and therefore the Federal Arbitration Act (9 U.S.C. § 1, et seq.) applies. You and Samsung agree that to the fullest extent permitted by law, the state and federal courts of New York County, New York shall have exclusive jurisdiction over any claims (except for claims heard in small claims court) that are not subject to arbitration or over any action that seeks to enforce or challenge the enforceability of the Agreement or any of its provisions. You and Samsung consent to the jurisdiction of those courts and waive any objection as to personal jurisdiction or as to the laying of venue in such courts due to inconvenient forum or any other basis or any right to seek to transfer or change the venue of any such action to another court. To the fullest extent permitted by law, You and Samsung agree to waive the right to a jury trial.

11. Survival

This Agreement shall survive termination of the Terms and Conditions of the Product, Your relationship with Samsung, and Your use of the Product.

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End User License Agreement

Important Legal Information

By using this device or any other Samsung Product, including but not limited to wearable devices, accessories, mobile phones, and tablets running on the Android or other Samsung operating system ("Product"), you accept the terms of this End User License Agreement ("EULA"). The EULA is a binding legal agreement between you and Samsung, including its Applicable Law and Arbitration Agreement. If you do not accept the terms of this EULA, do not use the Product or the Samsung Software.

The full End User License Agreement (EULA) is also available on the device, in the Samsung legal section of Settings. The location depends on the device, and is usually in the “About device” “About phone” or “About tablet” section, for example:

Settings ➔ About phone or About device or About tablet ➔ Legal information ➔ Samsung legal
Or, use the Search feature to search for “Legal”.

You can also access the EULA online at 117.p.syniva.es/us/support/legal/mobile. You may also contact us at:

Samsung Electronics America, Inc.
85 Challenger Road, Ridgefield Park, New Jersey 07660
Phone: 1-800-SAMSUNG (726-7864)

This End User License Agreement (“EULA”) is a legal agreement between you (either an individual or a single entity) and Samsung Electronics Co., Ltd. (“Samsung”, “we”, “us”) for software, whether pre-installed or downloaded, owned by Samsung and/or its affiliated companies and its third party suppliers and licensors. This EULA, includes software, associated media, content, data, printed materials, and electronic documentation in connection with your use of the Samsung Product, which will be defined below (“Samsung Software”).

If you are under the age of 13, you may not license or use this software. If you are a Minor 13 or older but younger than 18 (“Minor”), you represent that you have reviewed this EULA with your parent or legal guardian and that you and your parent or guardian understand and consent to the terms and conditions of this EULA. If you are a parent or guardian permitting a Minor to use the Product, you agree to:

(i) supervise the Minor's use of the Product;
(ii) assume all risks associated with the Minor's use of the Product,
(iii) assume any liability resulting from the Minor's use of the Product,
(iv) ensure the accuracy and truthfulness of all information submitted by the Minor; and
(v) assume responsibility and are bound by this EULA for the Minor's access and use of the Product.

Note

The Manager is a software program to connect your mobile device (the “Device”) to a Wearable Device and lets you manage, control, or update the software of the Wearable Device through the Device. The Wearable Device requires the use of preloaded software in its normal operation. By using the Wearable Device, the Manager, or its preloaded software, you accept the terms of this Agreement. If you do not accept these terms, do not use the Wearable Device, the Manager, or its preloaded software.

1. Intellectual Property

All Intellectual Property, as defined below, owned by Samsung or relating to the Product, is proprietary to Samsung and protected under federal laws, state laws, and international treaty provisions. Intellectual Property includes but is not limited to, inventions (patentable or un-patentable), patents, trade secrets, copyrights, software, computer programs, accessories, parts, and related documentation, and other works of authorship.

You may not infringe or otherwise violate the rights secured by the Intellectual Property. Moreover, you agree that you will not (and will not attempt to) modify, prepare derivative works of, reverse engineer, decompile, disassemble, or otherwise attempt to create source code from the software. No title to or ownership in the Intellectual Property is transferred to you. All applicable rights of the Intellectual Property shall remain with Samsung.

2. Open source software

Some software components of this Product, incorporate source code covered under open source licenses. To obtain the source code covered under the open-source licenses, please visit: http://opensource.samsung.com

Samsung is not liable for performance issues or incompatibilities caused by your editing of registry settings, or your modification of Operating System (OS) software. Using custom OS software may cause your Product and applications to work improperly. Your carrier may not permit users to download certain software, such as custom OS.

3. Modification of software

4. Grant of license

Samsung grants you a limited non-exclusive license to install, use, access, display, and run one copy of the Samsung Software on a single Product, local hard disk(s), or other permanent storage media of one computer. You may not make Samsung Software available over a network where it could be used by multiple computers or Products at the same time. You may make one copy of the Samsung Software in machine readable form for backup purposes only; provided that the backup copy must include all copyright or other proprietary notices contained on the original. Certain items of the Samsung Software may be subject to open-source licenses. The open-source license provisions may override some of the terms of this EULA. We will make the applicable open source licenses available to you on the legal notices section of the Settings menu of your Product.

5. Reservation of rights and ownership

Samsung reserves all rights not expressly granted to you in this EULA. Copyright and other intellectual property laws and treaties protect Samsung Software, Samsung, the title copyright, and other intellectual property rights in the Samsung Software. The Samsung Software is licensed, not sold.

6. Limitations on end-user rights

You shall not, and shall not enable or permit others to, copy reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or algorithms of, the Samsung Software (except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation). You may not modify or disable any features of, the Samsung Software, or create derivative works based on the Samsung Software. You may not rent, lease, lend, sublicense, or provide commercial hosting services with the Samsung Software. You may not transfer this EULA or the rights to the Samsung Software granted herein to any third party unless it is in connection with the sale of the Product which the Samsung Software accompanied. In such event, the transfer must include all of the Samsung Software (including all component parts, the media and printed materials, any upgrades, and this EULA) and you may not retain any copies of the Samsung Software. The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the Samsung Software must agree to all the EULA terms. Where Product is being used by your employee or other person using the Product as part of your undertaking (“Your Staff”), that member of Your Staff is licensed to use the Samsung Software as if it were you and must comply with these terms on the same basis. Any failure to comply with these terms by Your Staff shall be deemed to be a failure to comply with these terms by you.

7. Samsung software updates

Samsung may make available "Updates" as defined below, after you initially obtain the Samsung Software. Updates are defined to include upgrades, supplements, add-on components, bug fixes, revisions, deletions, enhancements, and improvements to the Samsung Software and related services. This EULA applies to any Updates unless we provide other terms along with such Updates. To use Samsung Software provided through Updates, you must first be licensed for the Samsung Software identified by Samsung as eligible for Updates.

While Updates will be generally available, in some limited circumstances, the Updates will only be offered by your network carrier, and such Updates will be governed by your contractual relationship with your network carrier. This EULA will not affect your legal relationship with your network carrier. Your SIM card stores information about your service plan with your provider, and this information is tied to the device on which the SIM is activated. If you move your SIM to another device, you will not receive Updates unless you update your service plan with the new device.

Your Product may download certain Updates automatically from time to time through Wi-Fi or other network connection. You may change the settings in your Product to manually download Updates, however, given the importance of receiving Updates for security or safety-related software in a timely manner, to resolve critical problems reported to Samsung, to defend against certain new threats and vulnerabilities, and to provide the latest functionality, these Updates may be automatically downloaded and installed which may limit the usage of some software and/or hardware. Where an Update will materially alter the Samsung Software, Samsung will provide you with notice of the Update, where practicable. Updates may result in data consumption, and we recommend you switch to a free Wi-Fi or free network connection to avoid any unintended data charges. We recommend you check the availability of any new Updates periodically for optimal use of your Product.

The services and/or features provided by Wearable Devices may vary or be limited depending on your country, Device model, or network operator.

The Wearable Device and Manager may contain, or may be compatible with certain Software for general wellness and fitness management (“Fit Software”). The Wearable Device and the Fit Software is intended for recreational purpose only and is not intended to diagnose disease or other conditions, or to cure, mitigate, treat, or prevent disease or any other medical conditions. Certain data derived from the Fit Software is for informational purposes only and the Wearable Device is not intended to be treated as a medical device nor replace the relationship between you and your physician or other medical provider. Do not disregard professional medical advice nor delay in seeking it because of something you have learned through the Fit Software.

Samsung is not liable for any injuries, damages, losses, and/or costs suffered by users, that are associated with the services and/or information, including recommendations, coaching, tips, and/or guidelines, nor for the accuracy of any information provided or acquired by or accessed through Fit Software.

Warning

The ECG app is not intended for users with known arrhythmias other than atrial fibrillation or users under 22 years old. Users should not interpret or take clinical action based on the device output without the consultation of a qualified healthcare professional. The ECG app is not intended to replace traditional methods of diagnosis or treatment.

8. Consent to use of data

Privacy Policy: Collection of data using software or applications on your device will be performed in accordance with the provisions of this section and as set forth in Samsung’s Privacy Policy. For your reference, Samsung’s Privacy Policy can be viewed at: http://account.samsung.com.
To provide Updates, you agree that Samsung and its affiliates may collect and use technical information gathered as part of the product support services related to the Software provided to you, if any, such as IMEI (your device's unique identification number), device number, model name, customer code, access recording, your device's current software version, MCC (Mobile Country Code), and MNC (Mobile Network Code). Samsung may use this information to improve their products or to provide customized services or technologies to you and will not disclose this information in a form that personally identifies you.
Diagnostic and Usage Data: If you opt into diagnostic and usage collection, Samsung and its affiliates may collect maintain, process and use diagnostic, technical, and usage-related information (“Diagnostic and Usage Data”), that is gathered to provide and improve Samsung products and services, facilitate the provision of Updates, product support, and other services to you, if any, related to the Samsung Software, and to verify compliance with the terms of this License. Samsung may use this information for the purposes described above and in accordance with its Privacy Policy available at the hyperlink above.
Location Data: As described in the Samsung Privacy Policy, available for viewing at the hyperlink above, Samsung and its partners, licensees, and third-party developers may provide certain services that rely upon location information, such as your device’s GPS signal or information about nearby Wi-Fi access points and cell towers that may be transmitted to us, with your consent, when you use such location-enabled services.
Device Identifier-based Services: To facilitate the use of enhanced messaging and file-sharing functions with a simplified setup process, device identifier-based services for file-sharing features and messaging features (“Device Identifier-based Services”) are provided within the Samsung Software. These features are available through existing interfaces of Contacts and Messages, respectively, as additional features to them. If you opt-in to Device Identifier-based Services, certain unique identifiers for your Product are needed to set up and use these features. These unique identifiers may include hardware identifiers, subscription information, and telephone numbers for your Product. If you allow the sharing of contact information, the telephone numbers of the people in your Contacts are collected by Samsung to facilitate file sharing and messaging with the people in your Contacts. You may turn off this sharing feature or restrict the scope of the sharing under your profile settings. If your message cannot be sent as a message using the Device Identifier-based Services, your message may be sent as an SMS or MMS message, for which carrier messaging rates may apply.
Voice-based Features: As described in the Samsung Privacy Policy, available for viewing at the hyperlink above, in order to provide Voice-based features we may require the collection of your voice information. Some voice-based services may not be available in all languages or in all countries.
Samsung Keyboard: If you opt into the Predictive text feature, the words that you type are collected and stored on your Product to provide a word suggestion that you would be typing. You can clear the collected typing data anytime under the Predictive text settings. This feature may be offered in connection with your Samsung Account to synchronize the data for use on your other Products and you can also clear the server-side data under the Predictive text settings.

9. Internet access

Some features of the Samsung Software may require your Product to have access to the Internet and may be subject to restrictions imposed by your network or Internet provider. Unless your Product is connected to the Internet through a Wi-Fi connection, the Samsung Software will access the Internet through your mobile network, which may result in additional charges depending on your payment plan. In addition, your enjoyment of some features of the Samsung Software may be affected by the suitability and performance of your device hardware or data access.

10. Export restrictions

You acknowledge that Samsung Software is subject to export restrictions of various countries. You agree to comply with all applicable international and national laws that apply to Samsung Software, including all the applicable export restriction laws and regulations.

11. Termination

This EULA is effective until terminated. Your rights under this License will terminate automatically without notice from Samsung if you fail to comply with any of the terms and conditions of this EULA. Upon termination of this EULA, you must cease all use of the Samsung Software and destroy all copies, full or partial, of the Samsung Software. Your obligations under this EULA and the provisions of the Limitation of Liability shall survive any such termination.

12. Third-party materials

Certain third-party applications or services may be included with, or downloaded to your Product. Such third-party applications or services may display, include, or make available content, data, information, applications, or materials from third parties (“Third Party Materials”) or provide links to certain third-party websites. By using the Samsung Software, you acknowledge and agree that Samsung is not responsible for the availability of such Third Party Materials and is not responsible or liable for any content, advertising, products, services, or other materials on or available from such Third Party Materials.

You expressly acknowledge and agree that the use of Third Party Materials is at your sole risk and that the entire risk of unsatisfactory quality, performance, accuracy, and effort is with you. You agree not to modify, rent, lease, loan, sell, distribute, or create derivative works based on the Third Party Materials), in any manner, and you shall not exploit the Third Party Materials in any unauthorized way whatsoever, including but not limited to, using the Third Party Materials to transmit any computer viruses, worms, Trojan horses or other malware, or by trespassing or burdening network capacity. You further agree not to use the Third Party Materials in any manner to harass, abuse, stalk, threaten, defame, or otherwise infringe or violate the rights of any other party, and that Samsung is not in any way responsible for any such use by you, nor for any harassing, threatening, defamatory, offensive, infringing or illegal messages or transmissions that you may receive as a result of using any of the Third Party Materials. References on this Product to any names, marks, products, or services of any third parties are provided solely as a convenience to you and do not constitute or imply an endorsement, sponsorship, recommendation of, or affiliation with the third party or its products and services. You acknowledge and agree that the use of any Third Party Materials is governed by such Third Party Materials provider’s terms of use, license agreement, privacy policy, or other such agreement and that any information or personal data you provide, whether knowingly or unknowingly, to such Third Party Materials provider, will be subject to such Third Party Materials provider’s privacy policy if such a policy exists. This EULA will not affect your legal relationship with such third-party providers.

SAMSUNG DISCLAIMS ANY RESPONSIBILITY FOR ANY DISCLOSURE OF INFORMATION OR ANY OTHER PRACTICES OF ANY THIRD-PARTY MATERIALS PROVIDER. SAMSUNG EXPRESSLY DISCLAIMS ANY WARRANTY REGARDING WHETHER YOUR PERSONAL INFORMATION IS CAPTURED BY ANY THIRD-PARTY MATERIALS PROVIDER OR THE USE TO WHICH SUCH PERSONAL INFORMATION MAY BE PUT BY SUCH THIRD-PARTY MATERIALS PROVIDER.

13. Samsung services

Certain Samsung applications and services may be included with, or downloaded to, your Product. The Samsung Software may enable access to the Samsung Galaxy Apps Store or other Samsung and third-party services and websites (collectively and individually, “Services”). Some of the Services and applications may not be available in all languages or in all countries. Many of them may require Samsung Services membership registration (“Samsung Account”), and your rights and obligations in relation to the Samsung Services will be set forth in separate Samsung Account terms and conditions. There are non-Samsung Account applications and services that may require your consent to their separate terms and conditions before accessing or using those applications and services. You expressly acknowledge and agree that your use of such applications and services will be subject to the applicable terms and conditions of the non-Samsung Account applications and services. This EULA will not affect your legal relationship with such non-Samsung Account applications and service providers. Your use of a Samsung Account is subject to the latest terms and conditions, which you may access and review at http://account.samsung.com.

14. Digital certificate

You acknowledge and agree that you are solely responsible for your decision to rely on a digital certificate issued by Samsung or a third party and your use of such certificate. Samsung makes no express or implied warranties or representations as to merchantability or fitness for any particular purpose, accuracy, security, or non- infringement of third-party rights with respect to digital certificates.

15. Limitation of liability

SAMSUNG WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR RELATING TO THE USE OR THE INABILITY TO USE THE SAMSUNG SOFTWARE OR ANY THIRD-PARTY APPLICATION, ITS CONTENT, OR FUNCTIONALITY, INCLUDING BUT NOT LIMITED TO DAMAGES CAUSED BY OR RELATED TO ERRORS, OMISSIONS, INTERRUPTIONS, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, FAILURE TO CONNECT, NETWORK CHARGES, IN-APP PURCHASES, AND ALL OTHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND YOU AGREE THAT YOU WILL USE THE SOFTWARE PRODUCT AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR FOR SOME OTHER TYPES OF LOSS, SO THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. NOTWITHSTANDING THE FOREGOING, SAMSUNG’S TOTAL LIABILITY TO YOU FOR ALL LOSSES, DAMAGES, CAUSES OF ACTION, INCLUDING BUT NOT LIMITED TO THOSE BASED ON CONTRACT, TORT, OR OTHERWISE, ARISING OUT OF YOUR USE OF THE SAMSUNG SOFTWARE OR THIRD PARTY APPLICATIONS ON THIS MOBILE DEVICE, OR ANY OTHER PROVISION OF THIS EULA, SHALL NOT EXCEED THE AMOUNT PURCHASER PAID SPECIFICALLY FOR THIS MOBILE DEVICE OR ANY SUCH THIRD PARTY APPLICATION THAT WAS INCLUDED WITH THIS MOBILE DEVICE. THE FOREGOING LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.

16. U.S. Government end users restricted rights

Samsung Software is licensed only with “restricted rights” and as “commercial items” consisting of “commercial software” and “commercial software documentation” with only those rights as are granted to all other end users pursuant to the terms and conditions herein. All Samsung Software is provided subject to Federal Acquisition Regulation (FAR) 52.227.19.

17. Applicable law

This EULA shall be governed by and interpreted in accordance with the laws of the State of New York, USA without reference to its conflict of law provisions. This EULA shall not be governed by the UN Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded. Samsung may apply for injunctive remedies (or an equivalent form of urgent legal relief) in any jurisdiction.

18. Dispute Resolution Agreement

This End User License Agreement includes a binding Dispute Resolution Agreement, which includes an arbitration provision. The Dispute Resolution Agreement can be found at https://117.p.syniva.es/us/support/legal/pc/ and is incorporated herein. Please review the Dispute Resolution Agreement carefully. It affects your rights. There is a limited 30-day right to opt out of the arbitration provision. If a dispute cannot be resolved through the mandatory informal dispute resolution process (which includes a telephone settlement conference, if requested), Samsung and its customers agree to address the dispute through binding individual arbitration (unless customers have timely opted out of the provision) or in small claims court where the customers reside. Class and representative proceedings are not allowed. In arbitration, a neutral decision maker (called an arbitrator) will hear both sides of a dispute and issue a binding decision. There is no judge or jury in arbitration and the arbitrator applies the same law and can award the same individual remedies as a court. The procedures are streamlined in arbitration, including less discovery and appellate review, to help ensure dispute resolution is less burdensome and more cost-effective for everyone.

19. Entire Agreement; Severability

This EULA is the entire agreement between you and Samsung relating to Samsung Software.

Samsung’s End User License Agreement (“EULA”) is a legal agreement between you and Samsung Electronics Co., Ltd. for software and licensors. By using this device or any other Samsung Product, you accept the terms of this EULA. If you do not accept these terms, do not use the Product or the Samsung Software.

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Standard Limited Warranty

Note

If you are located outside of the U.S., call Samsung’s contact center in the country where you are located with questions about repair service. See INTERNATIONAL WARRANTY, below, for additional information.

Warranty coverage

This Product, as supplied and distributed by Samsung Electronics America, Inc. (“Samsung”) and delivered new, in the original carton to the original end-user purchaser (“you” or “purchaser”), is warranted by Samsung against manufacturing defects in materials and workmanship. Please note that some states do not allow time limitations on implied warranties.

This limited warranty commences upon the date of delivery to the original consumer purchaser or, in the case of a device, initial set-up and activation and continues through the Limited Warranty Period and is valid only on Samsung products purchased from Samsung or a Samsung authorized reseller and used in the fifty (50) United States and the District of Columbia unless you enter into a separate written agreement with Samsung.

Since no end-user purchase takes place, this limited warranty does not apply to a party who rents or leases a Samsung-branded Product, and such a party must contact its rental or leasing company to determine whether warranty coverage is applicable.

If the Product is found to be defective as a result of manufacturing defects in materials and workmanship during the Limited Warranty Period, Samsung will, at its sole option,

repair or replace the Product, at no charge as stipulated herein, with new or reconditioned parts or a functionally equivalent Product,
for user-installable parts, require you to repair the Product with new or reconditioned parts provided at no charge, or
provide a refund of the purchase price of the Product, LESS THE PRODUCT-S DEPRECIATED VALUE, only if Samsung is unable to replace the Product or repair it in accordance with applicable law.

All replaced parts and Products, and Products for which a refund is provided, become the property of Samsung and must be returned to Samsung free of any third-party ownership claims within thirty (30) days after you receive the replacement parts or Products (or refund, if applicable). Samsung may require your credit card information prior to providing replacement parts or Products (or a refund, if applicable) and will charge you for the replacement parts or Products (or Products for which a refund is provided) if you fail to return them within such time. Replacement parts and Products will be new or serviceably used, comparable in function and performance to the original parts, and warranted for the remainder of the original warranty period or, if longer, ninety (90) days after they are shipped to you.

Enter a model number to review the warranty details

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Warranty labor period

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Warranty parts period

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Register your device to check your coverage, some retailers may offer an extended warranty term.

Additional parts coverage

Obtaining warranty service

To receive warranty service, you must

(1) first follow the procedures outlined below, in the Product manual and in online help resources, and
(2) if these procedures do not resolve the problem, contact Samsung at the number provided below for problem determination and service procedures. Warranty service can only be performed by a Samsung authorized service center, except that such a center need not be used for the installation of replacement parts at your expense in the event that a warranty labor coverage period has expired but a warranty parts coverage period remains in effect. Samsung will not reimburse for any service performed by others. The original dated bill of sale, or a substitute proof of purchase acceptable at Samsung’s sole option in accordance with applicable law, must be presented upon request as proof of purchase to Samsung or a Samsung authorized service center. To obtain warranty service for your product, please contact Samsung support at 1-800-SAMSUNG (726-7864).

If limited warranty service is required, Samsung will issue an authorization number. Samsung will not accept returns without this authorization number. If a return of the Product is required, you must ship the Product to the specified Samsung authorized service center in its original or equivalent packaging. Samsung will ship the repaired or replaced Product to you if the address is located in the United States.

You are responsible for backing up all system and applications software and data disabling any security passwords before services are performed, removing any data before parts or products are returned, and for reinstalling all software, data and passwords. SAMSUNG SHALL NOT BE LIABLE FOR THE LOSS OR DESTRUCTION OF DATA OR MEDIA RESULTING FROM THE USE OR SERVICE OF THIS PRODUCT, WHETHER DUE TO VIRUS ISSUES OR OTHERWISE, OR ANY FAILURE TO SECURE ALL PROGRAMS AND DATA CONTAINED IN OR AFFECTED BY THE PRODUCT OR TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.

Limitations and exclusions

Samsung does not warrant uninterrupted or error-free operation of the Product. Product performance is affected by system configuration, software, applications, data, and operator control of the system, among other factors. Though the Product is considered to be compatible with many systems, it is your responsibility to determine compatibility and integration with other products or systems.

This limited warranty applies only to hardware Products manufactured by or for Samsung that can be identified by the “Samsung” trademark, trade name or logo affixed to them. It does not apply to non-Samsung hardware products or any software, even if packaged or sold with Samsung hardware. Manufacturers, suppliers, or publishers, other than Samsung, may provide their own warranties to you, but Samsung, to the extent permitted by law, provides such third-party products “as is.”

If applicable, software distributed by Samsung with or without the Samsung brand name (including but not limited to system software) is not covered under this limited warranty. Please refer to any licensing agreement accompanying the software for details of any purchaser rights with respect to its use. This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, reasonable, and except to the extent otherwise expressly provided for in this statement, noncommercial use of this Product, and shall not apply to the following type of exclusions:

Damage that occurs in shipment, delivery, and installation;
Applications and uses for which this product was not intended;
Altered Product or serial numbers;
Cosmetic damage, such as to the exterior finish;
Damage (not resulting from defects in materials and workmanship) which occurs in your possession or that of other third parties, including due to accidents, opening of the Product case or cabinet, abuse, neglect, fire, water, lightning, or other acts of nature;
Damage resulting from the use of products, equipment, systems, utilities, services, parts supplies, accessories, applications, installations, repairs, external wiring, or connectors not supplied or authorized by Samsung;
Damage resulting from incorrect electrical line voltage, fluctuations, and surges;
Damage resulting from the following: adjustments and failure to follow operating instructions, instructions for installing a user-installable part, or cleaning, maintenance, and environmental instructions that are covered and prescribed in the instruction book, including incorrect installation of hardware or software;
Reception or display problems and distortion related to noise, echo, interference, or other signal transmission and delivery problems;
Burned-in images resulting from viewing an image on the display screen for an extended period of time;
Normal wear and tear and minor imperfections within design specifications or that do not materially alter functionality;
Defects or damage caused by cellular signal reception or transmission, viruses or other software problems introduced into the Product; or
Product purchased or intended for use and sale outside the United States.

THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE. NO WARRANTIES WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE. NO OTHER EXPRESS WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON SAMSUNG, SAMSUNG UNDERTAKES NO RESPONSIBILITY FOR THE QUALITY OF THE PRODUCT AND ASSUMES NO RESPONSIBILITY THAT THE PRODUCT WILL BE FIT FOR ANY PARTICULAR PURPOSE FOR WHICH YOU MAY BE BUYING THE PRODUCT, EXCEPT AS OTHERWISE PROVIDED IN THIS LIMITED WARRANTY OR IN APPLICABLE LAW.

SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE OR INABILITY TO USE THE PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NO RECOVERY OF ANY KIND AGAINST SAMSUNG SHALL BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THE PRODUCT NOT CAUSED DIRECTLY BY THE NEGLIGENCE OF SAMSUNG. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.

If there is any inconsistency between this Limited Warranty to Original Purchaser and any other agreement or statement included with or relating to the Samsung Products or services, this limited warranty shall govern. If any provision of this limited warranty is found invalid or unenforceable, it shall be deemed modified to the minimum extent necessary to make it enforceable and the remainder of the limited warranty shall remain valid and enforceable according to its terms.

Consumer protection and other laws may apply

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. Some states may provide for additional warranty rights and remedies, and the provisions contained in this limited warranty are not intended to limit, modify, take away from, disclaim, or exclude any mandatory warranty requirements provided by states, including certain implied warranties. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Note

ANY SERVICES RENDERED UNDER THE INTERNATIONAL WARRANTY ARE NOT PERFORMED BY SAMSUNG ELECTRONICS AMERICA AND ARE NOT A PART OF THE SAMSUNG MOBILE COMPUTER LIMITED WARRANTY.

One year international warranty

International warranty will apply only for mobile computer Products.

In the event that warranty service is required on your Samsung Mobile Computer purchased in the United States and you are located outside of the United States, the Local Samsung entity in the foreign countries listed on the website at http://117.p.syniva.es/sec/support/note-warranty may be able to provide you with warranty service. Any warranty services rendered shall be in a manner consistent with the terms and conditions of the Samsung Mobile Computer Limited Warranty.

Warranty services performed, if made available, may take longer than if performed in the United States.

The International Warranty period is valid only on Samsung Products purchased from Samsung or Samsung authorized retailers. Proof of purchase must be presented upon request to Samsung or Samsung’s authorized service center.

If proper proof of purchase and/or proof of delivery is not provided, the warranty period may otherwise be calculated from the DOM (Date of Manufacturer) plus fifteen (15) months. Please note some countries allow the customer to drop off the Samsung mobile computer at a Samsung-authorized repair center while other countries only allow the Product to be shipped to a repair center. The terms and conditions of the warranty service may vary from country to country.

Customers seeking to invoke this limited warranty in a country not listed on the website at http://117.p.syniva.es/sec/support/note-warranty (which may be amended by Samsung from time to time) shall be responsible for delivery of the Product to the nearest International Warranty Centre as advised by the local Samsung Helpline. The Customer shall be responsible for settling all customs fees associated with the transport, and the cost of delivery to the International Warranty Center. Samsung will pay return transport fees only. The method of shipment of the Samsung Product shall be at Samsung’s discretion. Liability for goods in transit shall be with the shipping party.

The international Warranty supports only repair service not exchange or refund. Exchanges/refunds are only available in the country you have purchased the product.

Intellectual property

All Intellectual Property, as defined below, owned by or which is otherwise the property of Samsung or its respective suppliers relating to the Product, including but not limited to, accessories, parts, or software relating thereto, is proprietary to Samsung and protected under federal laws, state laws, and international treaty provisions. Intellectual Property includes, but is not limited to, inventions (patentable or unpatentable), patents, trade secrets, copyrights, software, computer programs, and related documentation and other works of authorship.

You may not infringe or otherwise violate the rights secured by the Intellectual Property. Moreover, you agree that you will not (and will not attempt to) modify, prepare derivative works of, reverse engineer, decompile, disassemble, or otherwise attempt to create source code from the software related to the Product. No title to or ownership in the Intellectual Property is transferred to you. All applicable rights of the Intellectual Property shall remain with Samsung and its suppliers.

Modification of software

Energy Star

As an ENERGY STAR® Partner, Samsung has determined that this product meets the ENERGY STAR Guidelines for energy efficiency. The ENERGY STAR Program has reduced greenhouse gas emissions and saved energy through voluntary labeling. Samsung is a proud ENERGY STAR Partner and commits to meet the guidelines for this Product to be ENERGY STAR certified.

By selecting an ENERGY STAR-certified product, you may contribute to reducing greenhouse gas emissions and saving energy:

The power management setting of this product has been enabled by default and has various timing settings (of up to 30 minutes).
To change the settings in Chrome OS, go to Settings > Power Menu.
To change the settings in Windows, go to the Control Panel > Power Options.

Specific absorption rate (SAR) certification information

Your Product is a radio transmitter and receiver. It is designed and manufactured not to exceed the exposure limits for Radio Frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government.

These FCC RF exposure limits are derived from the recommendations of two expert organizations: the National Council on Radiation Protection and Measurement (NCRP) and the Institute of Electrical and Electronic Engineers (IEEE). In both cases, the recommendations were developed by scientific and engineering experts drawn from industry, government, and academia after extensive reviews of the scientific literature related to the biological effects of RF energy.

The RF exposure limit set by the FCC for wireless devices employs a unit of measurement known as the Specific Absorption Rate (SAR). The SAR is a measure of the rate of absorption of RF energy by the human body expressed in units of watts per kilogram (W/kg). The FCC requires wireless devices to comply with a safety limit of 1.6 watts per kilogram (1.6 W/kg).

The FCC SAR limit incorporates a substantial margin of safety to give additional protection to the public and to account for any variations in measurements. SAR tests are conducted using standard operating positions accepted by the FCC with the device transmitting at its highest certified power level in all tested frequency bands.

Although the SAR is determined at the highest certified power level, the actual SAR level of the device while operating can be well below the maximum reported value. This is because the Product is designed to operate at multiple power levels so as to use only the power required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output of the device. Before a new model device is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the SAR limit established by the FCC.

Tests for each device are performed in positions and locations (e.g., at the ear and worn on the body) as required by the FCC. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.

The FCC has granted Equipment Authorization for this mobile device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines.

This device has FCC ID: A3LXXXXXXX and Model Number: NPXXXXX or XEXXXXX and the specific SAR levels for this device can be found at the following FCC website: www.fcc.gov/oet/ea/

SAR information for this device can also be found at: 117.p.syniva.es/sar
Information on SAR and RF Safety can be found at: http://transition.fcc.gov/oet/rfsafety/sar.html
To find information that pertains to a particular model mobile device on this site, use the mobile device’s FCC ID number, which is usually printed somewhere on the mobile device. Sometimes it may be necessary to remove the battery pack to find the number.
Once you have the FCC ID number for your particular device, follow the instructions on the website to view values for either the typical or maximum SAR for
That particular device. Additional SAR information can also be obtained at: www.fcc.gov/encyclopedia/specific-absorption-rate-sar-cellulartelephones

Warning

While the radiated output power of this device is below the FCC RF exposure limits, you should minimize contact with the device during normal operation. To stay within suggested FCC guidelines RF exposure limits for Tablet PCs and Notebook computers with displays equal to or less than 12 inches, during normal use human proximity to the antennas should not be less than 2.5 cm/1 inch. For Notebook computers with displays greater than 12 inches, human proximity to the antennas should not be less than 20 cm/8 inches, including when the computer display is closed. Refer to the User Manual to locate the wireless antennas.

Caution

This product operates in the 5.15- to 5.25-GHz frequency range using IEEE 802.11a wireless LAN. The FCC restricts this product to indoor use for such operations to reduce the potential for harmful interference to co-channel mobile satellite systems. Note that high-power radar is the primary user of the 5.25- to 5.35-GHz and 5.65- to 5.85-GHz bands, and these radar stations can cause interference with, or damage to, this device.

FCC part 15 information and notices

Any device that uses Bluetooth or Wi-Fi is subject to FCC Part 15.
Any device with a power supply is subject to Part 15 which also covers both intentional radiators (Bluetooth and Wi-Fi) and unintentional radiators (such as emissions from power supplies and circuit boards).

Samsung product recycling information

We’ve made it easy for you to recycle old Samsung products and batteries by working with respected take-back companies throughout the United States. Help us protect the environment – recycle!

For battery and cell phone recycling, go to call2recycle.org or call 1-800-822-8837.
To find the nearest recycling location for unwanted electronics, go to our website: 117.p.syniva.es/recyclingdirect or call 1-800-SAMSUNG.

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Samsung Computer Health and Safety Information

Radio Frequency (RF) Signals

The U.S. Food and Drug Administration (FDA) has published information for consumers relating to Radio Frequency (RF) exposure from mobile devices. The public is exposed to and our bodies absorb wide varieties of naturally occurring and human-made radiation, including from mobile devices. For up-to-date information, please see "FDA Radiation-Emitting Products at www.fda.gov.

Mobile devices communicate by receiving and transmitting radio waves, which carry digitized voice and data. These radio waves, or RF, are forms of radiation, which are generally viewed as harmless to humans.
RF energy is a type of non-ionizing radiation. Other types of non-ionizing radiation include visible light, Bluetooth, Wi-Fi, television broadcast signals, infrared radiation (heat), and other forms of electromagnetic radiation with relatively low frequencies.
The low levels of RF energy a mobile device transmits and receives are in the microwave frequency range. Exposure to low-level RF energy does not produce heating effects and is not known to have adverse health effects. By contrast, ionizing radiation, which includes high-energy electromagnetic waves such as X-rays and gamma rays, heats tissue and may be harmful.
While in standby mode, mobile devices also emit RF energy at substantially reduced time intervals.
If you want to reduce exposure to RF energy, reduce the amount of time spent using your mobile device, use speaker mode or a headset to place more distance between your head and the mobile device and increase the distance between mobile devices and your body.
Hands-free function can be used for convenience and comfort, and it is legally required in many states if you want to use your device while driving.
All handheld mobile devices must comply with FCC guidelines for exposure to RF energy. The FCC’s guidelines were developed by expert scientists and engineers after an extensive review of scientific literature relating to RF exposure, and those guidelines incorporate prudent margins of safety.
Accessories that have the potential to influence the SAR characteristics of a mobile device require FCC approval. Such accessory products should be approved for your mobile device prior to use as they can modify the RF fields around the device. For more information, please refer to https://apps.fcc.gov.
Some hands-free mobile device kits and accessories can generate RF energy when used in tandem with your mobile device.

Additional information on the safety of RF exposures from various sources can be obtained from the following organizations:

FCC RF Safety Program: https://www.fcc.gov
Environmental Protection Agency (EPA): https://www.epa.gov/radtown/non-ionizing-radiation-wireless-technology
Occupational Safety and Health Administration (OSHA): https://www.osha.gov
National Institute for Occupational Safety and Health (NIOSH): https://www.cdc.gov
World Health Organization (WHO): http://www.who.int
International Commission on Non-Ionizing Radiation Protection: http://www.icnirp.de
US Food and Drug Administration: http://www.fda.gov

Specific Absorption Rate

Specific Absorption Rate (SAR) certification establishes a minimum recommended distance from a person’s body for the safe operation of RF-emitting devices. Body-worn operations are restricted to belt clips, holsters, or similar accessories that have no metallic component in the assembly and must provide at least 1.5 cm (3/4 in.) separation between the device and the user's body. Samsung’s Wireless Power Sharing feature allows device-to-device charging without the need for a charger. If your device supports wireless charging or power-sharing functions, this equipment should be operated with a minimum distance of 20 cm (8 in.) between the device and your body.

SAR distances for specific mobile devices:

Tablet, Note, and PC: 0 mm
Watch: Face SAR distance 10 mm
Phone: 15 mm
Foldable: 15 mm

For information about SAR, visit: https://www.fcc.gov/general/radio-frequency-safety-0

FCC Part 15 Information and Notices

The device may cause TV or radio interference if used in close proximity to receiving equipment. The FCC can require you to stop using the mobile device if such interference cannot be eliminated.

Any device that uses Bluetooth or Wi-Fi, or any device with a power supply is subject to FCC Part 15. FCC Part 15 covers both intentional radiators (Bluetooth and Wi-Fi) and unintentional radiators (such as emissions from power supplies and circuit boards).
This device complies with part 15 of the FCC Rules. Pursuant to part 15.21 of the FCC Rules, you are cautioned that changes or modifications not expressly approved by Samsung could damage your product. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate RF energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and the receiver.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Pacemakers and implantable medical devices should have a minimum separation of six (6) inches between a mobile device and an implantable medical device, such as a pacemaker or cardioverter defibrillator, to avoid potential interference with the medical device.
- Persons who have such medical devices should:
  - ALWAYS keep the mobile device more than six (6) inches from their implantable medical device when the mobile device is turned ON, do not carry the mobile device in a breast pocket, use the ear opposite the implantable medical device to minimize the potential for interference.
  - Turn the mobile device OFF immediately if there is any reason to suspect that interference is taking place.
  - Read and follow the directions from the manufacturer of your implantable medical device.
- If you have any questions about using your wireless mobile device with an implantable medical device, consult your healthcare provider. For additional detailed information regarding potential interference and precautions needed for pacemakers, please visit: http://www.fda.gov
Remember to follow any special regulations in force in any area.
Certain electronic equipment may not be shielded against the RF signals from your wireless mobile device. Consult the manufacturer to discuss alternatives.
If you use any other personal medical devices, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy.
RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or its representative regarding your vehicle before using your mobile device in a motor vehicle.
Remember to follow any special regulations in force in any area, and always switch your mobile device off where posted notices require you to do so, or when it may cause interference or danger.
Switch your mobile device off when in any area with a potentially explosive atmosphere and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Users are advised to switch the mobile device off while at a refueling point (service station).

Smart practices while driving

Samsung is committed to both promoting responsible driving and giving drivers the tools necessary to address distractions. For more information, go to: http://www.ctia.org.

The use of these devices may be prohibited or restricted in certain areas or while operating a motor vehicle. Check the laws and regulations on the use of mobile devices and their accessories in the areas where you drive.
Do not engage in any activity while driving a moving vehicle that may cause you to take your eyes off the road or impair your ability to concentrate on driving.
Ensure that any mobile devices or related equipment installed in your vehicle are securely mounted.
For vehicles equipped with an airbag, remember that an airbag inflates with great force. Do not place objects, including installed or portable wireless equipment near or in the area over the airbag or in the airbag deployment area. If wireless equipment is improperly installed and the airbag inflates, serious injury could result.

Responsible Listening

Avoid potential hearing loss by not exposing yourself to loud sounds for a prolonged period of time. The risk of hearing loss increases as sound is played louder and for longer durations.

The amount of sound produced by a portable audio device (including headsets, earbuds, and Bluetooth® or other mobile devices) varies depending on the nature of the sound, the device settings, and the headphones that are used. As a result, there is no single volume setting that is appropriate for everyone or for every combination of sound, settings, and equipment.

Here are some common recommendations when using your mobile device:

Use of headphones or earbuds while driving may be prohibited or restricted in your area; check local laws and regulations.
Always turn the volume down before plugging the earphones into a device.
Set the volume in a quiet environment and select the lowest volume at which you can hear adequately.
Be aware that you can adapt to higher volume settings over time, not realizing that the higher volume may be harmful to your hearing.
Do not turn the volume up to block out noisy surroundings. If you choose to listen to your device in a noisy environment, use noise-canceling headphones to block out background noise. By blocking background noise, noise-cancelling headphones should allow you to hear the music at lower volumes than when using earbuds.
Limit the amount of time you listen. As the volume increases, less time is required before your hearing could be affected.
Avoid using headphones after exposure to extremely loud noises, such as rock concerts, that might cause temporary hearing loss. Temporary hearing loss might cause unsafe volumes to sound normal.
Do not listen at any volume that causes you discomfort. If you experience ringing in your ears, if speech sounds muffled, or experience any temporary hearing difficulty after listening to your portable audio device, discontinue use and consult your doctor.

You can obtain additional information on this subject from the following sources:

American Academy of Audiology: www.audiology.org
National Institute on Deafness and Other Communication Disorders: www.nidcd.nih.gov

Use by children

Children or other persons requiring supervision can accidentally choke on small device components or parts, especially if they have broken off.
If a child or other person tries to suck on or bite the device, this can puncture the housing of the device and lead to water damage, for more information please see, https://www.fcc.gov/consumers/guides/childrens-safety

Cautions and Other Important Safety Information

Any changes or modifications to your mobile device could damage your product and may not be covered by your warranty.
Only qualified personnel should service the mobile device.
When using a headset in dry environments, static electricity can build up in the headset and cause a small quick static electrical shock. To minimize the risk of electrostatic discharge from the headset avoid using the headset in extremely dry environments or touching a grounded unpainted metal object to discharge static electricity before inserting the headset.
Do not store or carry flammable liquids, gases, or explosive materials in the same compartment as the mobile device, its parts, or accessories.
Switch your mobile device off before boarding an aircraft. The use of wireless mobile devices in aircraft is illegal and may be dangerous to the aircraft's operation. Check with appropriate authorities before using any function of a mobile device while on an aircraft.
Seizures or blackouts can occur when you are exposed to flashing lights while watching videos or playing games for extended periods.
Additional information on Samsung Accessibility by-product can be found at: https://117.p.syniva.es. You may also contact customer care at 888-987-4357, or email [email protected].

Energy Star

By selecting an ENERGY STAR-certified product, you may contribute to reducing greenhouse gas emissions and saving energy:

The power management setting of this product has been enabled by default and has various timing settings (of up to 30 minutes).
To change the settings in Chrome OS, go to Settings > Power Menu.
To change the settings in Windows, go to the Control Panel > Power Options.

Specific absorption rate (SAR) certification information

The FCC has granted Equipment Authorization for this mobile device with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines.

This device has FCC ID: A3LXXXXXXX and Model Number: NPXXXXX or XEXXXXX and the specific SAR levels for this device can be found at the following FCC website: www.fcc.gov/oet/ea/

SAR information for this device can also be found at: 117.p.syniva.es/sar
Information on SAR and RF Safety can be found at: http://transition.fcc.gov/oet/rfsafety/sar.html
To find information that pertains to a particular model mobile device on this site, use the mobile device’s FCC ID number, which is usually printed somewhere on the mobile device. Sometimes it may be necessary to remove the battery pack to find the number.
Once you have the FCC ID number for your particular device, follow the instructions on the website to view values for either the typical or maximum SAR for
That particular device. Additional SAR information can also be obtained at: www.fcc.gov/encyclopedia/specific-absorption-rate-sar-cellulartelephones

Warning

Caution

FCC part 15 information and notices

Any device that uses Bluetooth or Wi-Fi is subject to FCC Part 15.
Any device with a power supply is subject to Part 15 which also covers both intentional radiators (Bluetooth and Wi-Fi) and unintentional radiators (such as emissions from power supplies and circuit boards).

Samsung product recycling information

We’ve made it easy for you to recycle old Samsung products and batteries by working with respected take-back companies throughout the United States. Help us protect the environment – recycle!

For battery and cell phone recycling, go to call2recycle.org or call 1-800-822-8837.
To find the nearest recycling location for unwanted electronics, go to our website: 117.p.syniva.es/recyclingdirect or call 1-800-SAMSUNG.

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Standard Limited Warranty for Repair Parts

Repair Parts are covered exclusively by the Samsung Standard Limited Warranty for Repair Parts. ANY AND ALL DISPUTES UNDER THE STANDARD LIMITED WARRANTY FOR REPAIR PARTS ARE SUBJECT TO DISPUTE RESOLUTION. The Dispute Resolution Agreement, which also applies to all disputes related to your device, is at:

Mobile: https://117.p.syniva.es/us/support/legal/mobile/#standard-limited-warranty.

PC: https://117.p.syniva.es/us/support/legal/pc/#samsung-computer-limited-warranty

This Standard Limited Warranty for Repair Parts and the Dispute Resolution Agreement are subject to change by Samsung; check the URL for the current version.

What is covered and for how long?

SAMSUNG ELECTRONICS AMERICA, INC. ("Samsung” or ”We”) warrants to the original consumer purchaser that a Repair Part (“Product”) is free from defects in material and workmanship under normal use and service for the warranty period. This limited warranty does not extend to dealers, resellers, or retailers or to used products (other than Samsung-certified pre-owned or renewed devices that carry Samsung’s Standard Limited Warranty) that are resold to a consumer by a dealer, reseller, or retailer. The warranty period commences upon the date of purchase by the original consumer purchaser and continues for the following specified period of time after that date:

Repair Parts (including Batteries sold for self-repair): 90 days

What is not covered?

This Standard Limited Warranty is conditioned upon proper use of the Product. This Standard Limited Warranty does not cover:

(a) Defects or damage caused by accident, misuse, abnormal use, abnormal conditions, improper storage, neglect, or unusual physical, electrical or electromechanical stress;
(b) Defects or damage caused by exposure to liquid, moisture, dampness, weather conditions, sand, dust, or dirt that is inconsistent with the specifications and instructions applicable to the Product according to the user manual and the applicable terms and conditions;
(c) Scratches, dents, and cosmetic damage;
(d) Defects or damage caused by pressing on a touch screen with excessive force or with an object not approved by Samsung for use on the Product’s touch screen;
(e) Equipment that has the serial number or the enhancement data code removed, defaced, damaged, altered, or made illegible;
(f) Ordinary wear and tear;
(g) Defects or damage caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Samsung;
(h) Defects or damage caused by improper testing, operation, maintenance, software, installation, repair service or parts, or adjustment not furnished or approved by Samsung;
(i) Defects or damage caused by a user’s bypassing security controls to gain unauthorized root access or by rooting devices with unauthorized or altered operating system software installed by a user or third party;
(j) Defects or damage resulting from external causes such as collision with an object, fire, flooding, windstorm, lightning, earthquake, theft, blown fuse, or improper use of any electrical source;
(k) Defects or damage caused by cellular signal reception or transmission, or viruses or other software problems introduced into the Product; or
(l) Product purchased or intended for use and sale outside the United States. This Standard Limited Warranty covers batteries only if battery capacity falls below 80% of rated capacity or if the battery leaks. For batteries that fall below 80% of rated capacity or that leak, this Standard Limited Warranty does not cover any battery if the diminished battery capacity or leak is caused by:
- (i) The use of a third-party battery charger which does not meet Samsung’s specifications or has not been specifically approved by Samsung for charging the battery;
- (ii) Tampering, as evidenced by, for example, a broken seal or seals on the battery;
- (iii) The use of the battery in equipment other than the Samsung device for which it is specified;
- (iv) The battery was subjected to external forces beyond normal use; or
- (v) Battery repair not furnished or approved by Samsung.

If the Product has any non-warranted damage, after-market modifications or out-of-specification, or non-approved parts that impair Samsung’s ability to evaluate whether damage or defects are covered by the warranty or Samsung’s ability to make an in-warranty repair (e.g., a cracked screen that must first be removed), then Samsung will notify you and you will have the following options:

(i) You may have Samsung return the Product to you at your cost and, at your option, resubmit the Product for warranty evaluation of in-warranty repair after the impairing condition has been repaired, corrected, or reversed; or
(ii) You may have Samsung repair, correct, or reverse the impairing condition at your cost, prior to Samsung’s provision of such warranty evaluation or in-warranty repair. Samsung will not make any warranty determinations or repairs until the impairing condition has been repaired, corrected, or reversed.

Under no circumstances will Samsung be obligated to maintain, restore, or repair any after-market changes to the Product’s hardware or software.

What are Samsung’s obligations?

During the applicable warranty period, provided the Product is returned to Samsung in accordance with the terms of this Standard Limited Warranty and exhibits an in-warranty defect, Samsung will, at Samsung’s sole option, either repair the in-warranty defect without charge, subject to the conditions above or replace the Product without charge. Samsung may, at Samsung’s sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product, or may replace the Product with a rebuilt, reconditioned, or new Product. All repaired/replaced Products will be covered by the terms of Samsung’s Standard Limited Warranty for a period equal to the remainder of the original Standard Limited Warranty on the original Product or for ninety (90) days, whichever is longer.

All replaced Products, parts, components, boards, and equipment shall become the property of Samsung. Except to any extent required by applicable law, transfer or assignment of this Standard Limited Warranty is prohibited.

During the applicable warranty period, provided the Product is returned in accordance with the terms of this Standard Limited Warranty, Samsung will repair or replace the Product, at Samsung’s sole option, without charge. Samsung may, at Samsung’s sole option, use rebuilt, reconditioned, or new parts or components when repairing any Product, or may replace the Product with a rebuilt, reconditioned, or new Product.

Except to any extent expressly allowed by applicable law, transfer or assignment of this Standard Limited Warranty is prohibited.

What must you do to obtain warranty service?

To obtain service under this Standard Limited Warranty, you must utilize one of Samsung’s authorized Walk-In, Mobile, or Mail-In service options. Products must be presented for repair or replacement with, or accompanied by, the sales receipt or comparable proof of purchase showing the original date of purchase by the original consumer purchaser, the serial number of the Product, and the seller’s name and address.

To obtain information on Samsung’s authorized Walk-In, Mobile, or Mail-In service options, please visit https://117.p.syniva.es/us/support/service or call Samsung Customer Care at 1-800-SAMSUNG (726-7864). If Samsung determines that any Product is not covered by this Standard Limited Warranty, you must pay all parts, shipping, and labor charges for the repair or return of such Product.

Precautions for transfer and disposal of batteries.

TO AVOID INJURY OR PROPERTY DAMAGE, ANY CUSTOMERS WITH DAMAGED OR SWOLLEN BATTERIES SHOULD NOT ATTEMPT SELF-REPAIR AND CAN VISIT ANY SAMSUNG AUTHORIZED LOCATION TO REPAIR OR DISPOSE OF A DEVICE WITH A DAMAGED OR SWOLLEN BATTERY, OR A SWOLLEN BATTERY PART. FIND LOCATIONS AT: https://117.p.syniva.es/us/support/service/locations. DO NOT SHIP SWOLLEN OR DAMAGED BATTERIES THROUGH USPS OR OTHER SHIPPING SERVICES.

What are the limits on Samsung’s liability?

THIS STANDARD LIMITED WARRANTY SETS OUT THE FULL EXTENT OF SAMSUNG’S RESPONSIBILITIES AND THE EXCLUSIVE REMEDY REGARDING THE PRODUCTS.

ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL SAMSUNG BE LIABLE FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF USE, TIME, REPUTATION, OPPORTUNITY, GOODWILL, PROFITS OR SAVINGS; INCONVENIENCE; LOSS, CORRUPTION, OR DISCLOSURE OF DATA OR INFORMATION THAT OCCURS DURING THE WARRANTY PROCESS; INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE PRODUCT. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU.

SAMSUNG MAKES NO WARRANTIES OR REPRESENTATIONS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE OR SUITABILITY OF ANY THIRD-PARTY SOFTWARE OR EQUIPMENT USED IN CONJUNCTION WITH THE PRODUCT, OR THE ABILITY TO INTEGRATE ANY SUCH SOFTWARE OR EQUIPMENT WITH THE PRODUCT, WHETHER SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT IS INCLUDED WITH THE PRODUCT DISTRIBUTED BY SAMSUNG OR OTHERWISE. RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT RESTS SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER OR SUPPLIER OF SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT.

NOTHING CONTAINED IN THE USER MANUAL OR ANY OTHER DOCUMENT SHALL BE CONSTRUED TO CREATE AN EXPRESS WARRANTY OF ANY KIND WITH RESPECT TO THE PRODUCT. NO AGENT, EMPLOYEE, DEALER, REPRESENTATIVE OR RESELLER IS AUTHORIZED TO MODIFY OR EXTEND THIS STANDARD LIMITED WARRANTY OR TO MAKE BINDING REPRESENTATIONS OR CLAIMS, WHETHER IN ADVERTISING, PRESENTATIONS OR OTHERWISE, ON BEHALF OF SAMSUNG REGARDING THE PRODUCTS OR THIS STANDARD LIMITED WARRANTY.

THIS STANDARD LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.

Severability

If any portion of this Standard Limited Warranty is held to be illegal or unenforceable, such partial illegality or unenforceability shall not affect the enforceability of the remainder of the Standard Limited Warranty.

You may not reproduce any content in whole or in part without Samsung’s prior written approval, except for Your own personal use.

Rev. February 2023

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Terms and Conditions

Dispute Resolution Agreement

HOW DO I RESOLVE DISPUTES WITH SAMSUNG?

1. Mandatory Informal Dispute Resolution Procedure

2. Class Action Waiver and Individual Relief

3. Small Claims

4. Mutual Arbitration Agreement

5. Mass Arbitrations

6. Arbitration Fees

7. Opt Out

8. Changes

9. Severability

10. Applicable Law, Venue, and Jury Trial Waiver

11. Survival

End User License Agreement

Important Legal Information

1. Intellectual Property

2. Open source software

3. Modification of software

4. Grant of license

5. Reservation of rights and ownership

6. Limitations on end-user rights

7. Samsung software updates

8. Consent to use of data

9. Internet access

10. Export restrictions

11. Termination

12. Third-party materials

13. Samsung services

14. Digital certificate

15. Limitation of liability

16. U.S. Government end users restricted rights

17. Applicable law

18. Dispute Resolution Agreement

19. Entire Agreement; Severability

Standard Limited Warranty

Warranty coverage

Obtaining warranty service

Limitations and exclusions

Consumer protection and other laws may apply

One year international warranty

Intellectual property

Modification of software

Energy Star

Specific absorption rate (SAR) certification information

FCC part 15 information and notices

Samsung product recycling information

Samsung Computer Health and Safety Information

Radio Frequency (RF) Signals

Specific Absorption Rate

FCC Part 15 Information and Notices

Smart practices while driving

Responsible Listening

Use by children

Cautions and Other Important Safety Information

Energy Star

Specific absorption rate (SAR) certification information

FCC part 15 information and notices

Samsung product recycling information

Standard Limited Warranty for Repair Parts

What is covered and for how long?

What is not covered?

What are Samsung’s obligations?

What must you do to obtain warranty service?

Precautions for transfer and disposal of batteries.

What are the limits on Samsung’s liability?

Severability

Contact Samsung Support

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