App is crashing or not working on Samsung phone or tablet
If you are having issues with any apps freezing or crashing, even after updates, there are a few things you can try to resolve your problem. Clearing the app cache, checking if the app is compatible with your device, rebooting your device, optimizing your device, uninstalling and reinstalling the app, and even checking for additional updates are all things that may help.
App is crashing or not working on Samsung phone or tablet
Checkpoint
Check for app updates.
Check the app's permissions.
Reset the app.
Sometimes an error with an app's data can cause issues, and clearing it out will give the app a fresh start.
Open Settings, and then swipe to and tap Apps. Depending on the app that's causing your problems, you may need to tap Filter and sort, and then tap Show system apps. Select the app, tap Storage, and then tap Clear data. Tap Delete when prompted.
Now try the app again to see if it is working properly.
Update the Google Play system.
Many apps rely on the Google Play system software to operate.
- Open Settings.
- Tap About phone or About tablet.
- Tap Software information.
- Tap Google Play system update.
Follow the prompts to install any available update.
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Navigate to Device care.
Optimize the phone or tablet
Tap Optimize now. This feature will improve your overall performance by closing running apps, scanning for abnormal power usage, wasted storage space, and unstable or malicious apps. If you don't have the option to optimize, the device is already in an optimal condition.
Repeat the action that was causing the issue to see if the problem still occurs.
Reboot the device.
If you did not have the option to optimize, or the app is still having an issue, a reboot may help.
Swipe down from the top of the screen with two fingers, and then tap the Power icon. Tap Restart, and then tap Restart again.
Repeat the action that was causing the issue to see if the problem still occurs.
Uninstall the app.
Reinstall the app.
Test the app.
Learn about Safe mode.
Certain downloaded apps can make your phone or tablet freeze, crash, or lag. Some apps can even affect camera functionality, cause audio issues, and affect network connectivity.
Using Safe mode disables all downloaded apps and loads only the original software that came with your phone or tablet, allowing you to determine if the issue is caused by an app or with the device itself.
If the issues do not appear while in Safe mode, the problem is caused by a downloaded app, and it should be uninstalled.
Reboot the phone or tablet in Safe mode.
First, open the Power menu:
- On devices with a regular Power button, press and hold the Power button until the Power menu is displayed.
- On devices without a dedicated Power button, swipe down with two fingers from the top of the screen to open the Quick settings panel. Tap the Power icon at the top of the screen.
Touch and hold Power off until the Safe mode icon is displayed. Tap Safe mode to start your device in Safe mode. If you've entered Safe mode successfully, you'll see “Safe mode” displayed at the bottom of the screen.
Check if the phone or tablet is still having the same problem.
Use the phone or tablet normally to see if the issue has been resolved. If the phone or tablet is operating normally, a recently installed app was most likely causing the issue.
- If the issue is gone in Safe mode: One of your recently downloaded apps was likely the cause of the problem. Proceed to Step 4.
- If the issue still exists: Downloaded apps may not be the cause of the problem. You may need to reset the phone or tablet to its factory setting.
Uninstall apps.
One by one, uninstall any apps you downloaded just before your phone or tablet began having the issue.
From your Home screen, swipe up to open the App drawer. Find the app you want to remove, and then touch and hold the app's icon until a popup menu appears. Tap Uninstall, and then tap OK to confirm.
After uninstalling each app, exit safe mode and check for normal operation.
After you uninstall the app that caused the issue, you can reinstall the other safe apps you just deleted.
Exit Safe mode.
First, open the Power menu:
- On devices with a regular Power button, press and hold the Power button until the Power menu is displayed.
- On devices without a dedicated Power button, swipe down with two fingers from the top of the screen to open the Quick settings panel. Tap the Power icon at the top of the screen.
Tap Power off to turn off the device. Wait until the phone or tablet completely turns off, and then press the Power button again to turn it on. Check if the issue has been resolved.
Prepare your phone or tablet for reset.
Make sure to back up your phone or tablet. All data and settings will be erased.
Write down the username and password for the account that you used to back up your data.
We recommend having your phone or tablet plugged into the wall charger during the reset process because it may take up to an hour.
If you have encrypted the SD Card inserted in to your phone or tablet, make sure to decrypt it before the reset. Navigate to Settings, search for and select SD, and then tap Decrypt SD card.
Perform the reset.
Set up the device.
Test the device.
Before installing any apps, make sure that your phone or tablet is functioning normally.
If you are still encountering any issues, please visit a Samsung walk-in service center or you can schedule a repair service online.
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