Galaxy phone or tablet's screen is frozen or responds too slowly

If your Galaxy device’s touchscreen is frozen or does not respond to touch, it doesn't necessarily mean something is wrong with your device. It could be something as simple as a faulty app or cracks in the screen that are causing the problem.

Woman with a sad expression lying on a couch at home, holding a Galaxy tablet

Galaxy phone or tablet's screen is frozen or responds too slowly

Note

The part of the screen where the Navigation bar and Apps page meet at the bottom is not touchable by Android OS’s policy. Once the screen is turned off, it takes about a second to properly recognize touches again.

Remove cases and screen protectors from the phone or tablet.

Before continuing, remove all non-Samsung certified screen protectors, cases, or any other accessory that may be touching the screen. Make sure the touchscreen is dry and clean, and remove gloves if you're wearing them. The screen may not recognize touches through gloves or extremely dry and chapped fingers.

Force the phone to reboot.

Press and hold the Volume down and Power buttons for 7-10 seconds to perform a forced reboot or soft reset.

On devices without a dedicated Power button, press and hold the Volume down button and Side button for 7-10 seconds.

Turn on Touch sensitivity.

You can turn on Touch sensitivity to increase the screen's responsiveness. Navigate to and open Settings, then tap Display, and then tap the switch next to Touch sensitivity.

Optimize device performance.

The Device care feature will improve your device's overall performance. Navigate to and open Settings, then tap Device care, and then tap Optimize now.

On some devices, you may need to tap Battery and device care.

This will close all running apps and clear out unused memory.

Note

The update menu and options will differ slightly depending on your carrier.

Check for a software update.

Navigate to and open Settings. Swipe to and tap Software update or System update. Tap Check for updates or Download and install.

If an update is available, follow the on-screen instructions to complete it.

Reboot the device in Safe mode.

To reboot the device in Safe mode, first open the Power menu:

On devices with a regular Power button, press and hold the Power button until the Power menu is displayed.
On devices without a dedicated Power button, swipe down with two fingers from the top of the screen to open Quick settings. Tap the Power icon at the top of the screen.

Touch and hold Power off until the Safe mode icon is displayed. Tap Safe mode to start your device in Safe mode. If you've entered Safe mode successfully, you'll see “Safe mode” displayed at the bottom of the screen.

If your phone or tablet operates normally in Safe mode, uninstall any apps that were downloaded or updated just before your device began having issues. After uninstalling each app, restart the device and check if it is functioning normally.

Request service.

If issues still continue, please visit the Support Center to request service.

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