Can't turn on Bluetooth or connect devices to Samsung PC
Can't turn on Bluetooth or connect devices to Samsung PC
- Try moving the device closer to your PC.
- Keep other Bluetooth devices out from between what you're trying to connect.
- Disconnect the Bluetooth device from any other devices it's connected to. (Usually you can do this by putting it into pairing mode.) See the manufacturer of the device for how to do this.
- Make sure the Bluetooth device has a good charge, fresh batteries, or is plugged in to a working outlet.
- If you have any other Bluetooth devices, try connecting them to the PC instead. If they connect, then the issue is with the original device and not your PC. See the device's manufacturer for further troubleshooting. If the Bluetooth device is a Samsung product, you can search for support for that device at our Support Center.
Your computer may have updates available for its Bluetooth driver. Check for updates from Samsung Update and Windows Update.
If an update is found, repeat the previous steps to try to connect the device again.
- In the search bar, search and select Device Manager.
- Identify the Bluetooth chipset in use by your PC. Some of the most common ones in Samsung PC's are Intel or Qualcomm Atheros.
- Once you have located the device, right click it, and then select Uninstall device .
Important: Do not delete the driver software without a way to reinstall it. If you delete the driver, and don't have the installer, or a connection to the Internet, it will be difficult to reinstall. - Select Action on the menu bar, and then select Scan for hardware changes. You can also reboot the PC instead. This will reload the driver and set all its settings to default.
After resetting the driver, repeat all the previous steps to try to connect the device again.
Contact Samsung Support
-
Mobile 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
-
IT/Computing 8 AM - 12 AM EST 7 days a week
-
Text Support 24 hours a day 7 days a week
You Are About To Be Redirected To Investor Relations Information for U.S.
Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.Redirect Notification
As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.For more information, please visit HP's website: http://www.hp.com/go/samsung
- * For Samsung Supplies information go to: www.hp.com/go/samsungsupplies
- * For S.T.A.R. Program cartridge return & recycling go to: www.hp.com/go/suppliesrecycling
- * For Samsung printer support or service go to: www.hp.com/support/samsung
Select CONTINUE to visit HP's website.