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Transparent view of top load Samsung washer filling with water

Samsung washing machine does not drain

Transparent view of top load Samsung washer filling with water

If you receive a no drain or overflow error, water does not drain, or if it overflows from the washer, follow the instructions in this guide to get your washer draining water again.

If a cycle with hot water temperature settings (such as Pure Cycle or Sanitize) was run recently, the water in the washer may be very hot. Allow approximately one hour for the water to cool before performing this procedure to avoid possible injury.

  1. Turn off the washer and check the level.

    If the washer isn't level it may not drain correctly. Make sure your washer is level.

    2. Do not remove the screw on the back of the washer that holds the drain hose against the washer. If the screw has been removed, screw it and the holder back in with any screw that fits. If the holder is missing, service is required.

  2. Inspect the drain hose.

    Incorrect drain hose installation is the most common reason for drain issues, and service is rarely required. For more information, the full installation instructions are available in the user manual.

    Verify the drain hose:

    • Is not inserted less than 6 inches or more than 8 inches into the standpipe or sink
    • Is secured so it will not slip down farther
    • Does not form an airtight connection
    • Is not kinked, bent, or damaged
    • Is at least 18 inches high (24 inches for wash basins)
    • Is not higher than 96 inches (35 inches for wash basins)
    • Is not using a drain hose extension kit

    Washer inspect the drain hose

  3. Clean the pump filter (front loaders only).

    Although all the steps in this guide apply to both front and top loaders, this step only applies to front loaders, since top loaders do not have a removable pump filter.

    Clean the pump filter periodically to improve cleaning performance and help prevent odors. A clogged debris filter reduces the effectiveness of the draining system.

  4. Turn the washer back on and start a cycle.

    The washer should drain at the beginning of the test cycle. If it does not, visit our Support Center to request service.

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