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Samsung Blu-ray home theater system arranged in a tidy line

Blu-ray home theater system does not turn off

Samsung Blu-ray home theater system arranged in a tidy line

Turning your Blu-ray player or home theater system should be easy. However, it could just be your remote is in need of new batteries. Follow these quick steps to identify the cause of the issue.

Try turning it off with the remote.

First, press the BD button to set the player to Blu-ray DVD Mode (BD Mode). Then, press the Power button.
Try turning it off with the Power button on the system itself.

If the home theater system turns off when you press the Power button on the system but not when you use the remote, the issue is with your remote. Replace the batteries in your remote and then try again. To purchase a replacement remote go to Samsungparts.com and enter the model number of your Blu-ray player.
Disconnect and reconnect the home theater system.

Disconnect the home theater system and leave it disconnected for about 30 to 60 seconds to let the electric charge completely drain out of it. This can clear electrical glitches in the system that may be preventing the home theater system from processing the command to turn off.

Then, plug it back in, turn it on, wait for the Home menu to appear, and finally try turning it off again.

If it still does not turn off, visit our Support Center to request service.

Samsung Blu-ray player is not responding

There are really only a couple of reasons for the picture being frozen or the Blu-ray player not responding. Either there is something wrong with the disc, or the Blu-ray player needs firmware update. It really is that straightforward.

Blu-ray player will not connect to the internet

For your Blu-ray player to connect to the internet via Wi-Fi, it needs to be able to connect to the router, which lets it connect to the internet. There are many variables that can cause these connections to fail, but many of them are easy to fix. Knowing where the connection is failing will help you know what steps to take next.

Disc will not play in Blu-ray player

There are several reasons a disc may not play in the Blu-ray player. A dirty or scratched disc is the most obvious cause, but an incorrect region code or configuration of your home theater system can be the reason as well. Whether you're having trouble with 4K or 3D, Blu-ray or DVD, there is a fix.

Blu-ray player shows black bars across the top and bottom of the screen

Black bars on the screen means the aspect ratio of your TV is different from the aspect ratio of what you're watching, or basically, the video you're watching is wider than your TV. In order to show the entire video without cutting the left and right edges off, black bars are used at the top and bottom to fill in the extra space on your TV. If you

Home theater and Blu-ray error messages

The only time you would get an error message is when the Blu-ray player or home theater cannot play the disc. This could be due to copyright protection, a required firmware update, or an issue with the disc.

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