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Closeup of a Samsung Blu-ray player

Disc tray won't open on Blu-ray or home theater system

Closeup of a Samsung Blu-ray player

The tray on your Blu-ray player is pretty critical. Without it, you won't be able to watch any of your movies. Although it's pretty dependable, when it won't open, the fix could be as simple as unlocking it or resetting your Blu-ray player.

Press Stop.

Press the Stop button on either the remote or the player itself.
Turn the lock off.

The Blu-ray player may be in LOCK ON mode, which would prevent the tray from opening.

To switch back to LOCK OFF mode, press 4-8-2-7-3 on the remote control. "Lock Off" will appear in the upper left corner of the TV screen.

Note: If LOCK ON displays instead, then your player was not locked to begin with. Enter 4-8-2-7-3 again to unlock it.
Power cycle the player, and try again.

Unplug the player, then hold the Power button for 20 seconds to discharge any lingering current in the Blu-ray player. Next, plug it back in, press Stop, and then try to eject the disc.
Reset the Blu-ray player.

Press and hold the Stop button on the panel until your TV displays the message "Reset all settings to the default values." After a few moments, the player will turn itself off and reset itself.

If the tray still will not open, visit our Support Center to request service.

Samsung Blu-ray player is not responding

There are really only a couple of reasons for the picture being frozen or the Blu-ray player not responding. Either there is something wrong with the disc, or the Blu-ray player needs firmware update. It really is that straightforward.

Blu-ray player will not connect to the internet

For your Blu-ray player to connect to the internet via Wi-Fi, it needs to be able to connect to the router, which lets it connect to the internet. There are many variables that can cause these connections to fail, but many of them are easy to fix. Knowing where the connection is failing will help you know what steps to take next.

Play button does not work to start a Blu-ray disc

The Blu-ray standard is an upgrade from DVD in a lot of ways, allowing the main menu to be much more interactive than a DVD disc. As part of this change in the standard, many Blu-ray discs block the Play button from being used on the main menu. Instead, use the navigation arrows and press Enter to get the movie started.

Blu-ray player shows black bars across the top and bottom of the screen

Black bars on the screen means the aspect ratio of your TV is different from the aspect ratio of what you're watching, or basically, the video you're watching is wider than your TV. In order to show the entire video without cutting the left and right edges off, black bars are used at the top and bottom to fill in the extra space on your TV. If you

Home theater and Blu-ray error messages

The only time you would get an error message is when the Blu-ray player or home theater cannot play the disc. This could be due to copyright protection, a required firmware update, or an issue with the disc.

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