Learn what to do if SmartThings Smart Cam stopped at Something Went Wrong screen during setup

Sub Hub Creates New Network Instead of Extending

If your sub hub is creating a new network rather than extending your existing network, you have probably created a Double NAT (Network Address Translation). There are two things you can try to resolve the problem.

Firmware Updates for SmartThings Sensors, Outlets and Buttons

Make sure you keep your SmartThings devices, such as sensors and outlets, updated with the latest firmware. This will ensure they have the best performance.

Reboot the SmartThings Hub

If you are experiencing some trouble with your SmartThings Hub, such as devices not responding, sometimes a simple reboot can resolve the issue. However, the process depends on what kind of SmartThings hub you have.

Phone does not ring when double pressing SmartTag button

You can use your Galaxy SmartTag to make your phone ring, which is helpful whenever your phone has been misplaced. But if your phone isn’t ringing when you double press the button on your SmartTag, it is most likely because the SmartTag is not connected to your phone. It’s also possible that the SmartTag is not within range. To fix this, make sure

Z-Wave Device Is Not Recognized or Will Not Connect to the Hub

If your Z-Wave device is not connecting to your Hub, the device may be too far away from the Hub, or you may need to reboot the Hub or perform a Z-Wave exclusion. Keep reading to learn how to identify and solve the problem.

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Something went wrong error displays during SmartThings Smart Cam setup

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