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Samsung Health Monitor app on phone screen

Cannot use the Samsung Health Monitor ECG feature

Samsung Health Monitor app on phone screen

The ECG feature and Samsung Health Monitor app are available exclusively on Samsung Galaxy phones and watches. There may be a few reasons why you cannot activate the feature. You should check if the app is available in your country, make sure you have updated the app, and check your cellular or Wi-Fi connection.

The information gathered from this device, Samsung Health, or related software is not intended to diagnose, cure, mitigate, treat or prevent disease or other conditions. The ECG app is not intended for users under 22 years old or with known arrhythmias, other than atrial fibrillation, and is not intended to replace traditional methods of diagnosis or treatment. Users should not interpret or take clinical action based on the device output without consultation of a qualified healthcare professional.

Make sure the Samsung Health Monitor app is available on your devices.

The Samsung Health Monitor app is available on any Galaxy Watch4, Watch5, or the Galaxy Watch Active2 and the Galaxy Watch3 models running Tizen 4.0.0.8 or higher, sold for use in the US, and paired with a Galaxy phone running Android 7 (Nougat) or later.
Check for an active cellular or Wi-Fi connection.

Swipe down from the top of your phone to open the Quick settings panel. Then, touch and hold the Wi-Fi icon to open Wi-Fi settings and check if you’re connected to a network.
Check for available software updates to the Samsung Health Monitor app.

On your phone, navigate to and open the Galaxy Store. Tap Menu (the three horizontal lines), and then tap Updates. If an update is available for the Samsung Health Monitor app, tap the Update icon next to it.
Restart the app on both devices.

On your watch and phone, close the Samsung Health monitor app. Then, open the app again on both devices.
Restart your phone and watch.
To restart your phone, swipe down from the top of the screen to open the Quick settings panel, and then tap the Power icon. Tap Restart, and then tap Restart again to confirm.

To restart your watch, hold down the Back key and Power key simultaneously for 10 seconds. When the Power menu appears, continue to hold down the keys until the watch displays "Rebooting..." on the screen. Then, the watch will restart.

After restarting your watch, Samsung Health Monitor will be available.

Samsung Health Monitor app keeps closing

There are a few reasons why the Samsung Health Monitor app might shut down while you’re recording your ECG. This can occur if the app can’t detect your wrist, if the app’s software needs to be updated, or if your watch and phone are not connected via Bluetooth and the Galaxy Wearable app. You should make sure you're following these instructions for

How to set up the Samsung Health Monitor app

Pair your watch and phone If you haven't done so already, you will need to pair your watch and phone together in order to use the ECG feature in the Samsung Health Monitor app. You can connect your devices via the Galaxy Wearable app. First, swipe down from the top of your phone’s screen to open Quick settings, and then tap the Bluetooth icon to en

Inaccurate or no ECG results in Samsung Health Monitor

If you can’t record your ECG when using the Samsung Health Monitor app, can’t see your ECG results, or are receiving poor or inconclusive results, there are a few things you can check. These include checking the Bluetooth connection between your Galaxy watch and phone, making sure you’re wearing your watch correctly, and cleaning your hands and arm

ECG results are not showing in Samsung Health Monitor app

The Samsung Health Monitor app should show your ECG results after each recording. If you aren’t seeing your results, there are a few things you can do to solve the issue, such as checking the Bluetooth connection between your Galaxy watch and phone and syncing your data.

Cannot find the Samsung Health Monitor app

You can use the Samsung Health Monitor app on your Galaxy phone and watch to record your ECG, or electrocardiogram. If you can’t locate the Samsung Health Monitor app on your phone or watch, you should make sure you are searching for the correct app, and check that your devices are compatible.

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