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Samsung Chromebook performance is lagging

There are a few factors that can affect your Chromebook’s performance, such as the device’s age or using a large number of programs at once. If your Chromebook is lagging, you can try closing some active programs and then checking for available updates.

Create or format USB recovery media for your Samsung Chromebook

If your Chromebook's operating system (OS) isn't working properly, you can recover it. You will need to use a USB drive or SD card with at least 8GB of free space for your recovery media. However, once the recovery media has been created, the storage device can't be used normally until it has been formatted by the recovery utility.

Wireless issues with your Chromebook

If the Chromebook's wireless adapter is turned off or the network uses MAC filtering, you may experience problems connecting to the wireless network unless the adapter is turned on or the Chromebook's MAC address is added to the network. However, if the Chromebook temporarily disconnected from the internet, you will need to adjust the proxy setting

Samsung Chromebook camera no longer working

The camera (or webcam) on your laptop is considered a "plug and play" device. This means that your Chromebook should recognize the device without the need of drivers to operate it. If there is an issue with your camera, it could be due to a software glitch or an issue with the hardware itself.

Find your Samsung Chromebook's OS version

There are two ways to locate the Chrome OS version. One is through Settings and the other is through the Chrome browser. If the touchpad is not working, the browser method must be used.

Perform a Powerwash factory reset on your Samsung Chromebook

A Powerwash factory reset erases all the information on your Chromebook's hard drive, including your settings, apps, and files. The factory reset won't delete any of your files on Google Drive or an external hard drive.

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As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung

* For Samsung Supplies information go to: www.hp.com/go/samsungsupplies
* For S.T.A.R. Program cartridge return & recycling go to: www.hp.com/go/suppliesrecycling
* For Samsung printer support or service go to: www.hp.com/support/samsung

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