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Diagnostic screen on Samsung phone

Samsung Members Diagnostics fail

Diagnostic screen on Samsung phone

You can use the Diagnostic tools on the Discover tab in the Samsung Members app to help you test out and troubleshoot your phone’s different functions, such as the flashlight and buttons. If you receive a failure error while using the tools, you may be able to solve the problem by updating your device’s software or rebooting the device.

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Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.