Moisture is detected somewhere it doesn't belong, or there is an issue with the sensor itself.
If suds do not appear, but the code continues, visit our Support Center to request service.
Water is not entering the washer correctly.
If the code continues, visit our Support Center to request service.
The water from the cold water supply is extremely hot.
This happens when the supply hoses are swapped and cold is connected to hot while hot is connected to cold.
To fix this, connect the cold supply to the cold inlet and the hot supply to the hot inlet. Typically, this will require matching blue to blue and red to red.
This code does not indicate that service is needed.
A button on the panel is detected as stuck or continuously pressed.
To fix this, power off the washer, and then individually touch every button on the panel. While touching each button, work it back and forth to reach all edges before releasing.
If any of the buttons are damaged, or the code returns after powering on the washer, visit our Support Center to request service.
*On some models, BE2 (8E2) is a Jammed Button Error. On some models it is a Mems Sensor Error (located in the All Other Errors section). See your user manual to determine which it is for your model.
There is an irregularity in the electrical current being supplied to the washer. A PF (Power Failure) Error will also occur if the power went out before the washer powered itself off (such as an outage), the washer getting unplugged, or if the circuit breaker trips. Models that are not in their country of origin may display this error code because power grids and their regulations vary between countries.
To fix this, confirm the washer is on its own circuit and is not using an extension cord.
If the code continues, visit our Support Center to request service.
*On some models, 3E is a Voltage Error. On other models it is a Motor Error (located in the All Other Errors section). See your user manual to determine which it is for your model.
The door is not detected as closed and locked.
Check that the latch is securely fixed, laundry or other items are not caught in the door, and the door is closed and secured correctly.
If the code cannot be corrected or if there is damage to the door or latch, visit our Support Center to request service.
Notes:
*On some models, dC is a Door Error. On some models it is an Unbalanced Load Error. See your user manual to determine which it is for your model.
The washer has detected an over-sudsing condition and will stop for a short period to allow the suds to dissipate. The cycle will automatically continue afterwards, although the code may flash again at the end of the cycle as a reminder.
This code does not indicate that service is needed. It is caused by an incorrect use of detergent. See our guide on detergent usage.
The Add Door is not detected as closed and locked.
Check that the latch is securely fixed, laundry or other items are not caught in the Add Door, and the Add Door is closed and secured correctly.
If the code cannot be corrected or there is damage to the Add Door or latch, visit our Support Center to request service.
The current load in the washer is unbalanced inside the tub. A Ur code (Unbalanced Load Retry) means the washer is going to try to add more water, try to balance the load, and then try the spin cycle again. This will extend the length of the cycle. A Ur code does not mean that there is an issue with your washer, it's just there to tell you what's happening.
All the other codes in this section indicate the washer will fail to complete the cycle because the load is unbalanced.
If you continuously get this error, see our guide for Washer won't spin.
*On some models, dc is an Unbalanced Load Error. On other models it is a Door Error. See your user manual to determine which it is for your model.
Calibration mode is used to recalibrate the weight detection of the washer. Weight detection is used to adjust the water amount used per cycle. It's a step typically performed at the very end of installation.
Calibration mode will rotate the tub or drum back and forth for 1-3 minutes and then end by itself. However, Calibration mode will not calibrate correctly unless the washing machine is empty. If there is something in the washing machine, remove it and then run Calibration mode again with the washer empty, so your washer is properly calibrated. See our article on washer installation or your user manual for instructions on Calibration mode.
The washer is downloading an update. During the update, the controls will not respond, including the dial. Updates take about 15 minutes and the message will disappear when the update is complete. Keep the washer powered on while the download completes.
If the washer has displayed this code for more than 30 minutes, while continuously powered on and with no Wi-Fi connection issues, then visit our Support Center to request service.
If the error code you received was not listed in a previous section, this means there is no specific troubleshooting for it, so follow this basic troubleshooting instead:
Some models of washing machines don't have a digital display, so when it's time to display an error code, they will use blinking lights instead. The combination of blinking lights determines what the code is. However, since lights may blink as part of regular use, you should really only consider this an error code if the washing machine also isn't working normally, such as stopping mid-cycle.
Water is not entering the washer correctly.
If the code continues, visit our Support Center to request service.
The water from the cold water supply is extremely hot.
This happens when the supply hoses are swapped and cold is connected to hot while hot is connected to cold.
To fix this, connect the cold supply to the cold inlet and the hot supply to the hot inlet. Typically, this will require matching blue to blue and red to red.
This code does not indicate that service is needed.
Water is not draining from the washer at the correct speed (or at all).
To fix this, see our guide for water not draining from the washer.
There is too much water in the washer.
To fix this, see our guide for water not draining from the washer.
A button on the panel is detected as stuck or continuously pressed.
To fix this, power off the washer, and then individually touch every button on the panel. While touching each button, work it back and forth to reach all edges before releasing.
If any of the buttons are damaged, or the code returns after powering on the washer, visit our Support Center to request service.
The door is not detected as closed and locked.
Check that the latch is securely fixed, laundry or other items are not caught in the door, and the door is closed and secured correctly.
If the code cannot be corrected or there is damage to the door or latch, visit our Support Center to request service.
The current load in the washer is unbalanced inside the tub.
If you continuously get this error, see our guide for Washer won't spin.
*On some models, dc is an Unbalanced Load Error. On other models it is a Door Error. See your user manual to determine which it is for your model.
This is not an error. The Self Clean LED will blink after a certain number of washes. This may vary slightly between models based on the size of your washer. Although you do not need to run a Self Clean cycle immediately, we recommend that you run one at your earliest opportunity.
Other light combinations (if they are accompanied by an issue with the washer) typically relate to sensors or the electronic components in the washer reporting that they are not working correctly. Here are a few examples:
Samsung has many different makes and models of washers. If your lights are blinking but it was not one of the combinations listed, and you are experiencing an issue with your washer, then:
If the same combination of blinking lights returns and your issue with the washer continues, visit our Support Center to request service.
The t-shirt with a + icon indicates you can pause the cycle to add more clothing.
Some front load washers have an Addwash door which makes it even easier to add more clothing during a cycle.
The Wi-Fi icon indicates the washer is connected to both the home's Wi-Fi and SmartThings.
On models that are stacked with a Multi-Control Kit, a W or D will indicate whether it is the washer or dryer that is connected.
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