Physical damage on computer

Physical damage is not covered under warranty. Physical damage includes but is not limited to: liquid spills, cracks, and scratches to the screen, bezel, and accessories. If your PC has physical damage, we will be happy to repair or fix it, but the repair will be handled as an out of warranty repair and you will be charged for parts and labor. We recommend that you get an estimate of the cost before you proceed.

Physical damage on computer

Note

If the product is found to be defective as a result of manufacturing defects in materials and workmanship during the Limited Warranty Period, Samsung will, at its sole option, repair or replace the product at no charge with new or reconditioned parts or a functionally equivalent product. You can visit the Support Center to view the complete warranty statement.

To receive warranty service, create a digital service request for problem determination and service procedures. The original dated bill of sale, or a substitute proof of purchase acceptable at Samsung’s sole option in accordance with applicable law, must be presented upon request as proof of purchase to Samsung or Samsung’s authorized service center.

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