Samsung washing machine does not spin at all

If your washer does not spin at all, it's possible that it needs service due to a motor issue. However, this can also be caused by a drain issue, and sometimes attempting Calibration mode can kick start the spin function back into working again, especially after resolving the drain issue first.
Samsung washing machine and dryer mid cycle
Samsung washing machine and dryer mid cycle

Samsung washing machine does not spin at all

Note

Are you experiencing a different spin issue?

 

The troubleshooting here is relevant if your washer never spins at all when attempting to start a cycle. If your washer was spinning but it stopped mid cycle, see our washer spins poorly guide instead, as it contains more steps specific to that issue that can help prevent service. That guide also covers any other spin issue, such as slow spinning, perpetual spinning, or spin-related error codes, as well as issues caused by poor spinning, such as long cycle times or soaking wet clothes.

 

Only continue with this article if your washer does not spin at all.

Checkpoint

Clean the washing machine pump filter (front load only)

Note

Only front load models have pump filters.

 

If your model is not a front loader or does not have a pump filter, skip to the next checkpoint.

 

What does this have to do with a spin issue?

 

Before the washer spins, it tries to drain. If it's unable to drain, it never moves to the spin step. Since the pump filter should be cleaned routinely (about once a month or 40 washes, whichever is more frequent), we'll check this first.

 

If you've recently cleaned your pump filter within the last month and within the last 40 washes, you can skip to the next checkpoint. Otherwise you should take the time to clean it now.

1
Locate and open the pump filter.

To begin, open the pump filter door panel by pressing on the cover.

Location of the pump filter on Samsung Washer

2
Prepare to drain the water.

Locate the rubber drain hose and prepare to drain the water. You will need a towel and a container large enough for the amount of water in the washer, like an oil drain pan.

 

3
Remove the cap and drain the water.

Remove the cap from the drain hose by holding the hose and twisting the cap. The cap can be tough to remove because it forms an airtight seal, so make sure to use a little elbow grease. Once the cap is removed, drain the water.

Illustration of draining the water

4
Fully remove the pump filter.

Once all the water is drained, remove the washer pump filter by twisting it counter-clockwise.

On some Samsung washers, the washer pump filter (A) is similar to the cap on a medicine bottle. Push in and twist it to remove the cap.

Illustration of washer pump filter being removed

5
Clean the pump filter.

Using a small toothbrush or other similar soft bristle brush, wash any dirt or other materials from the pump filter. Inspect the drain pump impeller (located inside the pump filter housing) to make sure it is clean.

Illustration of pump filter being cleaned

6
Reinsert the pump filter.
Once the pump filter is clean, reinsert it and twist it clockwise until it's secured in the vertical position.
7
Reattach the pump filter's drain hose.
Place the pump filter's drain hose's cap firmly back on and secure the drain hose in the mounted clip before closing the panel.
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Make sure the washing machine's drain hose is installed correctly

Important

What if my washer's been installed for a long time and hasn't had an issue?

 

Issues caused by an incorrectly installed drain hose are not always experienced immediately after installation; they can be something that build up over time before reaching a point severe enough to cause drain or spin issues. The drain hose should still be checked even if installation was not recent.

1
Check that it's inserted between 6-8 inches.

The drain hose must be inserted into the drain pipe at least 6 inches, and no more than 8 inches. Use the hose guide included with the washer to help, and then once the drain hose is in place, secure it with a zip tie so it will not slip down farther.

 

If the drain hose is more than 8 inches deep, it creates a siphoning effect which will cause issues with the washer. If the drain hose is inserted less than 6 inches, it may fall out which will cause water to spill all over the floor.

Washer Drain Hose Guidelines

2
Make sure the drain hose does not form an airtight connection.

An airtight connection creates a vacuum or suction effect that also causes siphoning.

3
Measure and confirm the height of the drain hose.

Most homes will already have the correct measurements, but it is good to check anyway to be sure. The drain hose should be positioned at least 18 inches high and no more than 96 inches high. You should not use a drain hose extension kit.

 

These requirements are different if a sink is being used. The drain hose should be positioned at least 24 inches high for sinks and no higher than 35 inches.

4
Inspect the drain hose for damage, kinks, or bends.

The hose should run smoothly from the washer to the home's drainage system. Anywhere that it is bent or pinched can cause leaks or draining issues.

 

If the drain hose is damaged, request service.

5
Confirm the drain hose holder is installed.
Caution

Do not remove the drain hose screw

 

Do not remove the screw on the back of the washer that holds the drain hose against the washer. If the screw has been removed, screw it and the holder back in with any screw that fits. If the holder is missing, service is required.

It may be tempting to unscrew this clamp holding the drain hose to the back of the washer, especially if the drain hose doesn't quite reach as far as you want it to. However, removing this may cause the washer to drain automatically and give an LC or 4C error code.

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Run calibration mode on your washing machine

1
Remove everything from your washer.

Double check that there are no items left in the drum, such as socks.

2
Simultaneously press and hold Temp. and Delay End for 3 seconds until Cb appears on the display.

On some models, you do this while the washer is already on. On other models, you start with the washer off, hold the two buttons, and then touch Power to turn on the washer while holding the buttons.

 

Either way, if you're successful, Cb appears on the display and you can let go.

 

Temp. and Delay End is the most common button combination, but if that doesn't work or you don't have those buttons, check your user manual for instructions specific to your model. If your user manual does not cover Calibration Mode, then your model doesn't have it.

3
Press Start/Pause.

The tub will then rotate back and forth (the duration varies between 1 and 3 minutes), display EnEnd, or 0, and then turn off. The washer is now calibrated.

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Request Service

1
Request service.
If the tub did not spin when attempting Calibration Mode, visit our Support Center to request service.
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