Galaxy Z Assurance Screen Repair for Galaxy Z Flip5 and Galaxy Z Fold5 Offer Terms

CUSTOMERS WHO BUY A SAMSUNG GALAXY Z FLIP5 and GALAXY Z FOLD5 DEVICE FROM SAMSUNG OR ITS AUTHORIZED DISTRIBUTORS (“Eligible Customers”) ON or BEFORE the Offer Expiration Date, JULY 31, 2024 (“Qualifying Purchase”), MAY OBTAIN A ONE-TIME ELIGIBLE INTERIOR FOLDING SCREEN REPAIR (DEFINED BELOW) WITHIN TWO (2) YEARS OF THE ORIGINAL DATE OF PURCHASE AND PAY A PRICE OF $200.00 for GALAXY Z FLIP5 or $250 for GALAXY Z FOLD5 (THE “OFFER PRICE”) FOR SUCH REPAIR.

The Offer is open only to legal residents of the United States, including the District of Columbia, Puerto Rico and the U. S. Virgin Islands (“United States”) who are at least 18 years old as of the date of purchase. The Offer is void outside the United States and where prohibited or restricted by law. Eligible customers who participate in this Offer are collectively referred to in these Offer Terms as “you” and “your.” To obtain an Eligible Screen Repair at the Offer Price, you must provide Samsung or its authorized representatives or service providers (“Service Providers”) verification of your identity and proof of eligibility, including the date of Qualifying Purchase of a Samsung GALAXY Z FOLD5 or GALAXY Z FLIP5 to be repaired at the Offer Price.

The Offer applies only to Samsung GALAXY Z FOLD5 and GALAXY Z FLIP5 devices that were purchased in the United States from SEA or SEA’s authorized distributors prior to the Offer Expiration Date. To qualify for the Offer Price, the Samsung GALAXY Z FOLD5 or GALAXY Z FLIP5 must be labeled with an FCC ID, found on the device under Settings > About Phone > Status Information > FCC Certification, or in the user manual.

Within two (2) years of the date of a Qualifying Purchase, Samsung will provide one (1) repair of the interior folding screen of a GALAXY Z FOLD5 or GALAXY Z FLIP5 device in return for payment of the Offer Price. To obtain the repair at the Offer Price, you must (a) submit your request via Samsung.com, (b) have or create a My Samsung Account and (c) register the GALAXY Z FOLD5 or GALAXY Z FLIP5 device, in order to (d) create a repair request if choosing to Mail-in a device or use it to schedule an appointment at a Samsung-authorized walk-in repair center (“Service Provider”). Initiate the repair request via the Samsung account using the “Request Service” button. You may also visit https://117.p.syniva.es/us/support/service/ to start a Request a Repair process or locate Service Providers. The Offer Price applies to repairs for damages from any cause other than defects covered by Samsung’s standard limited warranty, except damage Samsung determines to be due to abuse or misuse, including use for other than personal purposes as recommended by Samsung, such as use in a hazardous, commercial or industrial setting. When requesting a repair at the Offer Price, you must provide (i) the date of purchase and identifying information for your device, such as the IMEI number (found on device under Settings > About Phone); (ii) the name of the seller from whom it was purchased; (iii) receipts or other proof of purchase sufficient to show a Qualifying Purchase. Inaccurate, illegible or incomplete receipts are not acceptable.

Only one repair at the Offer Price can be made per Qualifying Purchase. The Offer Price will not apply to any subsequent repairs or to repairs other than as specified in these Offer Terms. The Offer Price is not available for repairs requested by commercial service or repair providers or made to bulk quantities of devices.

Samsung reserves the right to terminate this Offer at any time in its sole and absolute discretion with or without notice. You may not substitute or exchange the Offer for any other goods or services or apply the Offer Price to anything other than an Eligible Screen Repair. Samsung will not provide any credit, reimbursement, refund or other consideration for repairs you obtain other than as stated in these Offer Terms.

You hold harmless and release from liability officers, directors, agents and employees of Samsung, Service Providers, and each of their respective parent companies, subsidiaries, franchisees, and affiliated entities, (individually and collectively "Offer Entities"), and acknowledge and agree Offer Entities are not responsible for: failures or difficulties or for other errors, omissions, interruptions, or deletions of any kind whether human, mechanical or electronic or for any damage to any person’s computer or devices related to the Offer. OFFER ENTITIES MAKE NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT REGARDING THE OFFER. Offer Entities are not responsible for any loss (financial or otherwise), liability, injury (including death) or damage to persons or property, which may be caused directly or indirectly, in whole or in part, by the use or misuse of any Offer related product or service. Offer Entities further assume no liability either for the cancellation, modification or premature conclusion of the Offer for any reason. DISPUTES: Any dispute you may have with Samsung arising out of or relating to the Offer or these Offer Terms shall be governed by the Dispute Resolution Agreement (including its 30-day opt-out provision) included in the Samsung Terms and Conditions that apply to your Samsung GALAXY Z FOLD5 or GALAXY Z FLIP5 device. For more information about your rights, obligations, opt-out opportunities and the full terms of the Arbitration Agreement, see 117.p.syniva.es/us/Legal/phone-HSGuide , the printed materials enclosed in the box, or the Legal section of the settings menu of your Samsung GALAXY Z FOLD5 or GALAXY Z FLIP5 device (typically under “Settings > About Device” or “About Phone” section). DATA: You are solely responsible for backing up data on your device prior to submitting it for any repairs, including repairs/replacement under this Offer, and the Offer Entities are not liable for any lost or degraded data. PRIVACY: Samsung's Privacy Policy as posted at 117.p.syniva.es/us/common/privacy.html shall apply with respect to the Offer.

Decisions by Samsung are final and binding in all matters relating to the Offer. All federal, state and local laws and regulations apply. Federal, state and local taxes, if any, are your sole responsibility. Samsung reserves the right, to disqualify any individual found, in its sole opinion, to be acting in violation of these Offer Terms, or to otherwise be acting in bad faith with respect to the Offer. In the event of any conflict between these Offer Terms and any information about the Offer in other published materials (including but not limited to point of sale, television, online, and print advertising, promotional packaging, and other promotion media), the details of the Offer as set forth in these Offer Terms shall prevail.

Samsung Electronics America, Inc., 85 Challenger Road, Ridgefield Park, NJ 07660.

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