Each compartment in the dispenser drawer has a MAX line. If you are using liquid detergent, the liquid detergent insert should be inserted and pushed all the way down. (Some models also have an insert for liquid chlorine bleach.) This insert also includes a MAX line. If you exceed the MAX line in any compartment, or if you add a liquid without the insert, the additive will drain into the tub immediately. This will cause stained clothes, residue buildup, dispensing issues, and odors.
Some models don't use a detergent drawer for some additives, such as bleach. In this case, the additive will drain out of sight immediately. The liquid goes to the cavity between the outer drum and spin basket, but some may actually be seen entering the tub.
If the amount of additive you need to use exceeds the MAX line, then use either a different and more concentrated form of the additive, or reduce the size of your load. If the detergent or softener is too thick to dispense properly, dilute it with water. However, do not exceed the MAX line when diluting it. You can also try using different detergents.
If you've lost the liquid inserts, you can purchase more from Samsung Parts.
Some models include an auto dispenser (with compartments for Auto Detergent and Auto Softener), which you have to unlock to open and fill. (These compartments only work with liquid detergent.)
Navigate to the options menu and turn on Dose per Wash (for detergent) and Dose per Rinse (for softener) to activate these compartments and set the desired dosage size.
For more information on turning this setting on, or if you'd rather turn it off and dispense detergent manually instead, see our auto dispenser guide.
The detergent drawer should be cleaned periodically to prevent residue from building up and preventing issues with dispensing detergent, fabric softener, or bleach.
On a front load washer, you can remove the washer detergent drawer by pushing in on the ends of each side of the drawer at the same time and then pulling it out. On a top load washer, pull the drawer out, and then tip it up to remove it.
If this residue builds up frequently, consider diluting the additives you're putting in, as long as this doesn't exceed the MAX line (see Step 1).
Running empty cycles without adding detergent or other additives helps flush water through the detergent drawer and siphons, thereby clearing them out.
If you see soap bubbles in the wash even though you didn't add anything to the drawer, this is residue that's being cleaned out of the system. Keep running more cycles until you don't see soap bubbles anymore.
Not only does this keep things clean, but it improves the washer's performance and helps prevent odors.
To prevent this residue from occurring in the future, do not exceed the manufacturer's recommended amount of detergent for your load size.
Select CONTINUE to visit HP's website.
